Utilities Operations and Maintenance Manager

City of Hayward, CA

Hayward, CA

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JOB DETAILS

SALARY

$213,990.40–$259,979.20 Per Year

SKILLS

Administrative Management, Analysis Skills, Asset Management, Automation, Billing, Budgeting, California Public Employees Retirement System (CalPERS), Civil Engineering, Class C License, Communication Skills, Compensation and Benefits, Construction, Construction Drawings, Construction Planning, Distribution Operations, Driver's License, Electrical Components, Electrical Engineering, Equipment Replacement, Establish Priorities, Geographic Information Systems (GIS), Government, Health Department, Health Plan, Healthcare, Healthcare Reimbursement, Hydraulic Engineering, Identify Issues, Leadership, Maintain Compliance, Maintenance - Electrical, Maintenance Services, Mechanical Engineering, Mechanical Maintenance, Microsoft SharePoint, OSHA, On Site Support, Operations Management, Organizational Skills, People Management, Performance Analysis, Performance Reviews, Prepare Correspondence, Presentation/Verbal Skills, Problem Solving Skills, Public Safety, Public Works, Pumps, Record Keeping, Recycling, Regulations, Regulatory Compliance, Regulatory Reports, Reimbursement, Retirement Plan, Safety Standards, Safety/Work Safety, Schedule Development, Stewardship, Strategic Planning, Supervisory Control and Data Acquisition (SCADA), System Operations, Systems Maintenance, Team Lead/Manager, Technical Support, Testing, Time Management, Waste/Garbage/Recycle Collection, Water Quality Testing, Work From Home, Writing Skills

LOCATION

Hayward, CA

POSTED

Today

Salary : $213,990.40 - $259,979.20 Annually
Location : Hayward Utilities Center - 24499 Soto Road, Hayward, CA
Job Type: Full-Time
Job Number: H835-2026-06
Department: Public Works & Utilities
Division: Utilities Operations & Maintenance Division
Opening Date: 06/29/2026
Closing Date: 7/20/2026 11:59 PM Pacific

Description
DEADLINE TO APPLY: 11:59PM on Monday, July 20, 2026.THE POSITION:

This is a Division head management classification allocated to the Operations and Maintenance (O&M) Division of the Department of Public Works & Utilities - Utilities Division, reporting to the Assistant Director of Public Works. The Utilities Operations and Maintenance Manager is responsible for the operation of the City's water, sewer collection, recycled water, and storm water systems and performs responsible management in support of the Utilities O&M Division's goals and objectives. The position is also responsible for assisting the Assistant Director in the overall planning, administration, management of Utilities Operations and Maintenance Division's functions, as well as administration of select projects in the Utilities Capital Improvement Program. This position serves as the Chief Operator for the City's water system, and as the sewer collection system Legally Responsible Official.

The Utilities Operations and Maintenance Manager plays a critical leadership role in ensuring the safe, reliable, and efficient operation of the City's water distribution, sewer collection, and stormwater systems. Reporting to the Assistant Director of Public Works - Utilities & Environmental Services, this position serves as a division head responsible for managing day-to-day operations, overseeing regulatory compliance, and leading a team of managers and field staff who maintain the City's essential utility infrastructure.

You are:The City of Hayward is seeking a candidate for the Utilities Operations and Maintenance Manager position. The ideal candidate is a proven leader with extensive experience overseeing complex municipal water distribution and underground construction, sewer collection, and stormwater systems. They are results-oriented and combine technical expertise with strong organizational leadership and a deep commitment to regulatory compliance, public safety, and environmental stewardship. They are familiar with Cal OSHA standards and are committed to cultivating a safety-first culture. They demonstrate exceptional written and verbal communication skills, sound judgment, and the ability to navigate both technical and political environments with integrity and confidence.
Essential Duties
Essential Duties:

What you will do:
Duties may include but are not limited to the following:

Directs the operation and maintenance of the City water distribution system, including the water pump
stations, reservoirs, pipelines, operation and maintenance of the City's sewer collection system and
sewer lift stations and pump stations, recycled water distribution system, and storm water pump
stations.

Ensures that all regulatory requirements related to delivery of drinking water are met and that the
water delivered to customers meets applicable drinking water standards at all times.

Ensures that all regulatory requirements related to sewer collection system operations and
maintenance are met on a consistent and ongoing basis, including the reporting of all sanitary sewer
overflows to the proper authorities pursuant to Regional Water Quality Control Board regulations.

Ensures that sanitary sewer overflows are minimized and contained to the extent possible so that
public waters are not impacted.

Ensures that all fire hydrants (other than those clearly marked as "out of service") are properly
maintained and in service at all times, and informs the Fire Department of any fire protection system
components that may not meet flow and pressure requirements.

Coordinates water distribution, recycled water distribution, and sewer collection operations with the
needs of the public, outside agencies, and other City departments, and receives, investigates, and
responds to public inquiries, concerns, and complaints, and requests for service.

Assists the Assistant Director with budget preparation and performs other administrative work as
assigned.

Assists the Assistant Director with strategic planning activities to ensure that the water and sewer
systems are prepared to meet current and future system demands.

Utilizes modern technology and practices, e.g., team collaboration programs such as SharePoint, GIS
application, SCADA Historian software, work orders, and inventory and asset management to their
full capacity in all aspects of Utilities O&M.

Works cooperatively with City staff, residents, businesses, property owners, and other utilities and
outside agencies to address and resolve issues of concern.

Ensures that the City's water and wastewater system standards are up to date, and confers with
developers and contractors as needed to ensure that the standards are met.

Identifies electrical and mechanical maintenance needs in the utility system and initiates proper action
to resolve the problems.

Identifies water mains and appurtenances maintenance needs in the utility system, and initiates proper
action to resolve the problems.

Ensures that emergency staff is available 24 hours a day, 7 days a week, to take necessary action.

Ensures that the meter reading program meets its goals with timely and accurate readings.

Responsible for efficient meter repair and replacement, and services related to meter activation
and shutoff.

Oversees the testing and approval of backflow prevention devices.

Oversees the development of schedules and establishment of assignment priorities for the water field
maintenance and construction section, as well as the utilities operations and maintenance section.

Develops and maintains specifications for water and sewer system equipment and recommends major
purchases.

Responsible for interaction with all regulatory agencies related to the operation and maintenance of
the water distribution system and sewer collection system.

Prepares and maintains records and forms, as well as all required reports to regulatory agencies,
related to areas of responsibility.

Prepares all correspondence needed to ensure effective coordination
between the Utilities operations and maintenance, U&ES Department, other City departments, and
the general public.

Works collaboratively with Utilities Engineers to review and evaluate construction plans, drawings
and specifications related to water and sewer system infrastructure projects including mechanical,
electrical, and instrumentation systems.

Prepares comprehensive written comments to clearly articulate issues and concerns.

Responsible for operation and maintenance activities for transfer of water from Hetch Hetchy
aqueduct turnouts to the City's distribution system, maintenance of emergency wells, water pump
stations, reservoirs, emergency interties and pressure regulating stations.

Ensures that the City's water system emergency assets, water wells, regional interties, local
interties and emergency equipment are ready for deployment at all times.

Participates in interviewing and selection of new employees, and training of employees in work
procedures, standards and safety practices.

Prepares at least annual performance evaluations for all directly assigned staff, and ensures that
same is prepared for all staff under the position's indirect supervision.

Prepares and provides input into employee performance evaluations, conducts counseling on
work-related issues, and makes recommendations regarding discipline.

Serves as the highest safety officer for U&ES, ensuring that all safety standards, including Cal
OSHA requirements, are met in a thorough and efficient manner and striving to minimize
workplace injuries.

Chairs the U&ES Department's Safety Committee.

Performs other related duties as assigned.

JOB RELATED ESSENTIAL QUALIFICATIONS

Knowledge of:

Water transmission and distribution operations and maintenance programs.

Principles of hydraulic theory as it applies to water distribution and storage systems, water
transmission systems, pressure zones and pressure regulating valves and water and sewer pumping
stations.

Current methods, codes and regulations governing potable water disinfection, testing and reporting
including water related hazardous materials storage and reporting requirements.

Supervisory Control and Data Acquisition (SCADA) systems including data propagation methods,
and associated hardware and software.

Mechanical and electrical equipment commonly used in water distribution and sewage pumping
systems.

Underground installation and safe work practices.

Sewer collection system operations and maintenance.

All regulatory requirements related to sewer collection, including sanitary sewer system overflow
reporting regulations.

Modern asset management processes, procedures, and equipment.

Modern work order development, execution, and final billing.

Ability to:
Direct the daily operation of a large municipal water distribution system, and sewer and storm water
systems; and trace and correct mechanical or procedural errors.

Supervise, train and evaluate subordinate supervisory, technical and support staff; and coordinate
shift schedules to insure the timely processing of the public's request.

Foster implementation of state-of-the-art water and sewer systems in all aspects of Utilities O&M.

Perform the duties of both the Utilities O&M Supervisor and Field Services Supervisor in their
absence.

Communicate both orally and in writing to prepare clear and accurate maintenance and safety
reports, lead discussions, and present information to City staff, contractors, and the general public.

Review and evaluate construction plans, drawings and specifications related to water and sewer
system infrastructure projects including mechanical and electrical systems.

Analyze water and sewer system historical and current performance using a variety of data, formulas
and equations.

Troubleshoot common SCADA problems and implement solutions; and recommend projects related
to SCADA expansion, upgrade or new installations.

Make reasonable assessments as to repair or replacement of equipment; and advise Utilities staff,
design consultants, engineers and contractors in acquisition and installation of new equipment.

Make informed judgments concerning operational parameters of water and sewer systems; and make
independent judgments during emergencies.

For the full job description, please visit:
Minimum Qualifications
EXPERIENCE AND EDUCATION
Any combination of experience and training that could likely provide the required knowledge and abilities would be qualifying. A typical way to qualify is:

Experience: Five (5) years of progressively responsible supervisory experience in the installation and maintenance of a water system including two (2) year of responsible supervisory or management experience in a distribution system classified as a D5 system by the California Department of Health Services.

Education: Completion of twelfth (12th) grade or possession of GED, supplemented by college course work related to potable water, water distribution, wastewater collection, recycled water distribution, or a science field. Possession of an Associate's Degree in water distribution, wastewater collection, recycled water distribution, or in a science field may be substituted for the required coursework. Possession of a bachelor's degree is desirable.

Licenses and Certificates: Requires possession of a valid Water Distribution Operator D5 Certificate issued by the California State Water Resources Control Board.

Alternative Certification - As an alternative to the D5 Certification requirement, a candidate may qualify for the position with:

- Possession and maintenance of a valid certificate of registration as a
professional civil or mechanical engineer issued by the State of California; and

- Possession of valid Water Distribution D4 Certification issued by the
California State Water Resources Control Board with the ability to obtain a D5 Certification within eighteen (18) months of appointment to the position.

Possession and maintenance of a valid Class C California Driver's License.
Supplemental Information

BENEFITS AND REWARDS:
Depending on employee group, some of these benefits may include:

Alternative Work Schedule and/or Telecommuting
Vacation - 80 hours minimum
15.5 Paid Holidays
Generous employer contribution for Health, Dental and Vision coverage
CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members) - No Social Security participation.
Life and Disability Insurance and Paid Leave
Flexible Spending Accounts
Tuition Reimbursement
Health and Wellness Reimbursement
Professional Development Reimbursement
457 Deferred Compensation Plan (employee paid)

SELECTION PROCEDURE

Apply - submit a completed City of Hayward job application, license, and responses to the Supplemental Questionnaire, which fully describe the nature of their professional experience and qualifications.

Application Review-
A. Minimum qualifications
B. Completion of the supplemental questionnaire
The rating of the supplemental questions may determine application status and/or rank on the eligible list. Applications submitted without all required materials will not be considered.

Job Related Testing (examination) -
Supplemental Questionnaire Review - week of July 19, 2026
The examination process will result in a ranked eligible register of candidates for hiring consideration by the department derived from any of the exam processes mentioned above.

Department Interviews - Actual hire depends on success in the departmental selection process. Include specific or approximate dates here.

Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history verification, medical evaluation, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.
Applicants will be notified electronically via Government Jobs as to their status in the selection process. It is the responsibility of the applicant to ensure they can receive email notice from Neogov/Government Jobs and the City of Hayward.
The City of Hayward reserves the right to modify the selection process as necessary to conform to administrative or business necessity.
APPLICATIONS

Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com. Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA 94541. Office hours are Monday through Friday, 8 a.m. to 5 p.m.

Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system. Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at (855) 524-5627.
The City of Hayward is an Equal Opportunity Employer

A Certified Age Friendly Employer

Learn more about the mission of the Age Friendly Institute
Benefits Overview

This summary provides a brief overview of the benefits available to regular full-time City employees. As indicated in the 2025 Benefit Summary, some employee groups have different benefits based upon negotiated agreements. Depending on employee group, some of these benefits may include:

Your choice of CalPERS Medical Plan (with generous employer contribution)
CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members)
Dental Insurance (plans available through Delta Dental or United Concordia)
Vision Insurance
Life Insurance
Disability Insurance
Paid Leave
Paid Holidays
Flexible Spending Accounts
Tuition Reimbursement
Health and Wellness Reimbursement
Professional Development Reimbursement
457 Deferred Compensation Plan (employee paid)
Other Employee-Paid benefits include pet insurance and discount plans, pre-paid legal, etc.

To view a summary of the benefits the City offers, please click
01

Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Your responses to the questions must be supported by both the work experience listed on your application as well as your resume. The rating of the supplemental questions may determine your application status and/or rank on the eligible list. Responses should be sufficiently detailed to assist in evaluating your qualifications for this position. Writing 'see resume' or 'N/A' is not a sufficient response.I have read and understand the statement above concerning submission of supplemental questionnaire responses.)

02

Do you have at least five (5) years of progressively responsible supervisory experience in the installation and maintenance of a water system including two (2) year of responsible supervisory or management experience in a distribution system classified as a D5 system by the California Department of Health Services?

03

Have you completed the twelfth (12th) grade or do you possess a GED, supplemented by college course work related to potable water, water distribution, wastewater collection, recycled water distribution, or a science field?Possession of an Associate's Degree in water distribution, wastewater collection, recycled water distribution, or in a science field may be substituted for the required coursework. Possession of a bachelor's degree is desirable.

04

Do you possess a valid Water Distribution Operator D5 Certificate issued by the California State Water Resources Control Board?

05

Do you possess a valid certificate of registration as a professional civil or mechanical engineer issued by the State of California and a valid Water Distribution D4 Certification issued by the California State Water Resources Control Board?

06

Describe a major operational challenge you've faced in managing a municipal water or sewer system and how did you resolve it?
07

Tell us about your experience working with SCADA systems or other automation technologies.
08

Provide an example of how you've led a team through a significant transition, project, or organizational change. Be specific.
09

Describe your approach to managing regulatory compliance in water distribution or sewer collection systems. Describe a major compliance requirement you successfully implemented in the past 5 years.
Required Question

Utilities Operations and Maintenance Manager

City of Hayward, CA

Hayward, CA

About the Company

City of Hayward, CA

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