Utilities Customer Service Clerk

Utilities Customer Service Clerk

Salary

$39,270.40 - $42,411.20 Annually

Location

Utility Billing - 1040 Highway 123, San Marcos, TX

Job Type

Full-time Non-Exempt

Job Number

202600036

Department

Finance - Utility Billing

Opening Date

06/03/2026

Closing Date

6/17/2026 11:59 PM Central

FLSA

Non-Exempt

Work Hours

Monday - Friday

• Description
• Benefits
• Questions

JOB SUMMARY

The Utilities Customer Service Clerk facilitates utility billing and collections operations by providing customer service, processing payments, and maintaining accurate account records. This position supports service order requests, responds to inquiries, and ensures timely and accurate posting of utility transactions to promote efficient service delivery and customer satisfaction.

ESSENTIAL FUNCTIONS

The following list highlights the main responsibilities of this position. While it covers the core tasks, it may not include every duty that could be assigned. Employees may be asked to take on other responsibilities as needed to support the team and department.

• Responds to customer inquiries regarding account balances, deposits, service connections, disconnections, and billing issues.
• Processes utility payments received in person, by mail, or via drop box; posts transactions accurately.
• Creates, updates, and maintains customer account information; processes service orders for new connections, move-ins, and move-outs.
• Assists with account adjustments, credits, refunds, and balance transfers.
• Generates billing corrections, NSF letters, and verification reports as needed.
• Performs routine clerical tasks including data entry, filing, copying, and faxing.
• Provides support for departmental staff and performs other duties as assigned.

MINIMUM REQUIREMENTS & PREFERRED QUALIFICATIONS

MINIMUM REQUIREMENTS

• High school diploma or GED equivalent required.
• One (1) year of customer service or clerical experience.
• A valid Texas driver's license with an acceptable driving record.

PREFERRED QUALIFICATIONS

• Experience in utility billing or a municipal customer service environment.
• Proficiency in Microsoft Office and billing software systems.

COMPETENCIES AND ENVIRONMENT

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of utility billing processes and rate schedules.
• Strong customer service and communication skills.
• Ability to maintain accurate records and process transactions efficiently.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

PHYSICAL DEMANDS

This position requires lifting up to 25 pounds occasionally. Frequent activities include sitting, handling, fine dexterity, vision, hearing, and talking. Occasional activities include standing, walking, pushing/pulling, reaching, and bending. Rare activities include climbing, balancing, and using foot controls.

WORK ENVIRONMENT

Work is primarily performed in an office setting with extended periods of sitting and frequent interaction with the public.

The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide

BENEFITS

Medical, Dental & Vision Coverage

• United Healthcare
• Choice Plus PPO Plan
• Prescription Drug Plan
• Wellness Initiatives
• Virtual Doctor Visits 24/7
• Dental Plan

Davis Vision Insurance

• Base Vision Plan
• Premium Vision Plan
• Laser Vision Correction discounts

Retirement

• Texas Municipal Retirement System (TMRS)
• Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA

ADDITIONAL BENEFITS

• Flexible Spending Accounts
• City paid Life and AD&D Insurance
• Voluntary Life, AD&D and Long Term Disability insurance
• Employee Assistance Program
• Vacation
• Sick Leave
• Holidays
• Longevity Pay
• Tuition Reimbursement
• Activity Center Membership
• Direct Deposit

The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employees scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.

01

Do you have a high school diploma or GED equivalent?

• Yes
• No

02

Do you have one (1) year of customer service or clerical experience?

• Yes
• No

03

Do you have prior experience in billing or customer-facing roles?

• Yes
• No

04

Please list any billing/utilities software you have experience with (if none, write N/A).

05

Do you have a valid drivers license and acceptable driving record?

• Yes
• No

Required Question

Employer City of San Marcos, TX

Address 630 East Hopkins

San Marcos, Texas, 78666

Phone 512-393-8060

Website http://sanmarcostx.gov/jobs