Sign upLog in

UserExperience (UX) Professional

University of Colorado

Colorado Springs, CO

Apply
JOB DETAILS
SALARY
$38,329–$49,457 Per Year
SKILLS
Academic Research, Billing, Customer Support/Service, Disability Insurance, Health Insurance, Library and Information Science, Life Insurance, News Reporting, Onboarding, Organizational Skills, Past Due Accounts, People Management, Recreation, Resolve Customer Issues, Team Player, Technical Research, Technical Support, Time Management, User Interface/Experience (UI/UX)
LOCATION
Colorado Springs, CO
POSTED
30+ days ago
UserExperience (UX) Professional


University of Colorado Colorado Springs


UserExperience (UX) Professional - 38331 University Staff


Description

User Experience (UX) Professional


Kraemer Family Library


Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!


Envision yourself in a collaborative, inclusive, and innovative work environment that has a deep commitment to position our graduates for success in their professional and personal lives. Visualize applying your energy and skills for an organization that respects and cares about its employees enough to offer some of the best benefits of the industry while encouraging every team member to grow, collaborate, and provide input on how to consistently make the workplace a place people love to work. Imagine working at a college that welcomes everyone - students, faculty, staff, and community members - regardless of their backgrounds, beliefs, or traditions. If what was just described is what you look for in a workplace, welcome to the University of Colorado Colorado Springs (UCCS) (link: https://www.uccs.edu/! (https://apptrkr.com/get_redirect.php?id=6776027&targetURL=https://www.uccs.edu/!)


Who We Are


The University of Colorado Colorado Springs (https://apptrkr.com/get_redirect.php?id=6776027&targetURL=https://hr.uccs.edu/work-at-uccs) (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking a User Experience (UX) Professional to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.


The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado (https://apptrkr.com/get_redirect.php?id=6776027&targetURL=https://www.cu.edu/) system and is home to over 9,000 undergraduate and 1,800 graduate students. We have a strong focus in fueling student success by creating, using, and maintaining a multitude of different offices and programs. Overall, UCCS is constantly focused of preparing our students to have success in the future, and we understand that every single employee on our campus has a significant effect on that focus. Find more information about working at UCCS here: https://hr.uccs.edu/work-at-uccs (https://apptrkr.com/get_redirect.php?id=6776027&targetURL=https://hr.uccs.edu/work-at-uccs) .


The city, which was recently ranked as the number nine Best Places to Live by U.S. News & World Report in 2023 (https://apptrkr.com/get_redirect.php?id=6776027&targetURL=https://realestate.usnews.com/places/rankings/best-places-to-live) , known as Olympic City USA, rests at the base of Pikes Peak, the inspiration for the song "America the Beautiful" and a must-see for residents and visitors alike. With a mild climate and 247 days of sunshine each year, the Springs boasts some of the state's best recreation opportunities. Find out more about living in Colorado Springs through the Visit Colorado Springs page: https://www.visitcos.com/. (https://apptrkr.com/get_redirect.php?id=6776027&targetURL=https://www.visitcos.com/)


At the base of the Rocky Mountains, Colorado Springs (https://apptrkr.com/get_redirect.php?id=6776027&targetURL=https://www.visitcos.com/) is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.


Summary


The Department of User Experience (UX) at the Kraemer Family Library is responsible for providing excellent guest experience by providing front-line assistance, checking out library materials, maintaining the physical collection in an organized and accessible manner. This position is an active member of the Department of User Experience and works regularly scheduled shifts at the library assistance desk while also providing oversight of scheduled library student assistants to ensure excellent guest experience throughout the library and assists with other UX responsibilities.


Salary Range : $38,329.00 - $49,457.00 annually. Compensation will be commensurate upon experience and qualifications. This position is Non-Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.


Work Location: On-Site


The University of Colorado Colorado Springs offers excellent benefits (https://apptrkr.com/get_redirect.php?id=6776027&targetURL=https://www.cu.edu/employee-services/benefits-wellness/new-employee) , some of which include


+ Medical insurance, with the lowest cost option being $0 to the employee

+ Dental, Vision, Life and Disability insurance

+ Generous paid vacation and sick time accruals (14.67 hours of vacation and 10 hours of sick accrued per month, prorated if part-time)

+ Mandatory retirement plans. Employees contribute 5% of their annual compensation. CU doubles that and contributes 10%

+ Tuition Assistant Benefit available to you or a dependent

+ Paid Parental Leave after 12 months of employment

+ Off Campus Housing Resources (https://apptrkr.com/get_redirect.php?id=6776027&targetURL=https://offcampushousing.uccs.edu/)


Job Duties:


_User Experience Workflow Support (40%)_


+ With the assistance of the Director of User Experience and the Library Assistance Desk Manager, manage the hiring, onboarding, training, scheduling, evaluating, and promotion of Library Student Assistants.

+ Assist with billing processes, including assessing fines and billing patrons for overdue reserves and lost items.

+ Assist with the Reserves and Equipment collections.


_Building Oversight (20%)_


+ Assists in ensuring that the library space is welcoming to UCCS students, faculty, staff and community of users.

+ Assists with the building opening and closing as scheduled.

+ Assists with shelving, stack maintenance, and shifting projects as directed by the Director of User Experience.

+ Responds to security situations, including patron disturbances and building alarms.

+ Assist with submitting building-related work orders to address maintenance, functionality, or cleanliness issues in the library building.

+ Communicate work orders with User Experience staff and the entire library when necessary.


_Departmental Duties (40%)_


+ Provides excellent guest service at the library assistance desk. This includes interacting with library users by answering questions, providing circulation assistance, responding to complaints or issues, providing basic technology support, and properly referring advanced level of research or technology questions.

+ Regularly provides circulation assistance and handling of library materials.

+ Interprets and explains library rules, policies, and procedures to library users, and has the authority to authorize exceptions to circulation policies or assessed fines.

+ Indirectly supervises all student employees to ensure good user experience.

+ Assists the print and electronic course reserves process and helps to verify copyright compliance of course reserve requests.

+ Reports directly to the Director of UX and escalate issues as necessary in a timely manner.

+ Participates in special departmental projects assigned by the Director of User Experience.

+ Serves on committees, task forces, and teams as directed by the Director of User Experience or Office of the Dean.


The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.


Tentative Search Timeline:


+ Priority will be given to applications submitted by January 9, 2026. However, this posting will remain open until January 18, 2026.

+ The potential dates for interviews with the search committee will be the week of January 26, 2026.

+ The potential dates for interviews with the supervisor and appointing authority will be the week of February 2, 2026.

+ The potential employee start date is March 1, 2026.


The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.


UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.


The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.


Qualifications


+ Bachelor's degree or a year for year equivalent of (4 years) working experience in a customer service environment is required.

+ Experience working in a library or completed coursework in library science is preferred.

+ Experience in employee scheduling, supervision, and training is preferred.


To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.


Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

Special Instructions to Applicants:

+ Applications submitted by January 18, 2025 will receive full consideration.

+ Applications submitted through email or surface mail will not be considered. Please apply at cu.edu/cu-careers (job #: 38331).

+ Official transcripts will be required upon hire.

+ Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information. (Staff only) If you have technical difficulties with your application, please contact the CU Careers help desk at 303-860-4200 #5 or cucareershelp@cu.edu (https://apptrkr.com/get_redirect.php?id=6776027&targetURL=cucareershelp@cu.edu) . Job related inquiries should be directed to the posting contact. The University of Colorado Colorado Springs will not sponsor work visas or permanent resident applications for this position. Application Materials Required: Cover Letter, Resume/CV, List of References Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. 3. List of 5 Professional References (at least two previous/current supervisors). When submitting the materials, check the Job Specific Attachments box next to each document in order for the search committee members to see your materials. Job Category : Academic Services Primary Location : Colorado Springs Department: C0001 -- Colorado Springs Campus - 40090 - AA-Library Operations Schedule : Full-time Posting Date : Dec 8, 2025 Unposting Date : Ongoing Posting Contact Name: Rhonda Glazier Posting Contact Email: rglazier@uccs.edu (https://apptrkr.com/get_redirect.php?id=6776027&targetURL=rglazier@uccs.edu) Position Number: 00646946$Footer To apply, please visit: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=38331〈=en (https://apptrkr.com/6776027) Copyright 2025 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency (https://www.jobelephant.com/) jeid-815e5d5dabd858489a2fa4a38706182a
The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.

About the Company

U

University of Colorado