User Support Analyst

Position Details

Position Information

Posting date 05/21/2026 Closing date Open Until Filled Yes Position Number 1129096 Position Title User Support Analyst Hiring Range Minimum $26.92 Hiring Range Maximum $33.65 Union Type Not a Union Position SEIU Level Not an SEIU Position FLSA Status Non-Exempt Employment Category Regular Full Time Scheduled Months per Year 12 Scheduled Hours per Week 40 Schedule

New hires will be on-site 100% during training and initial ramp-up. More experienced team members have the freedom to work hybrid schedule (on-site about 50% of the time).

Location of Position

Hanover and Lebanon campus

Remote Work Eligibility? Hybrid Is this a term position? No If yes, length of term in months. NA Is this a grant funded position? No Position Purpose

To serve as a consultant and trouble-shooter to members of the Dartmouth Medical School community on a broad range of largely conventional, personal computer-related applications and technologies for which relevant guidelines are generally available.

Description Required Qualifications - Education and Yrs Exp Bachelors or equivalent combination of education and experience Required Qualifications - Skills, Knowledge and Abilities

Four years of relevant experience in a personal computer environment.

Preferred Qualifications Department Contact for Recruitment Inquiries Brian Dellinger Department Contact Phone Number 603-646-5123 Department Contact for Cover Letter and Title Brian Dellinger Department Contact's Phone Number Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions Quick Link https://searchjobs.dartmouth.edu/postings/85795

Key Accountabilities

Description

Consultant and Trouble-Shoot

• Broad knowledge of the capabilities and operating characteristics of: personal computers including Windows and Apple machines; mainstream word processing, spreadsheet, graphics, and productivity software; mobile devices (including iOS and Android); personal computer peripherals.
• General knowledge of TCP/IP networking.
• Ability to configure TCP/IP settings.

Percentage Of Time 60 Description

Communication

• Excellent interpersonal and communication skills for ongoing contacts and dependable, timely follow-up.
• Ability to organize and set priorities.
• Ability to work independently and to maintain a smooth workflow despite frequent interruptions.
• Ability to lead workshops and meetings.
• Ability to teach groups how to use tools and to solve problems.
• Ability to build substantial personal knowledge based on research into computing questions and awareness of technology developments.
• Ability to interact professionally and calmly when working with frustrated end-users.

Percentage Of Time 40

• -- Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. -- Performs other duties as assigned

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you learn about this employment opportunity?

• Current Dartmouth employee (Please specify full name below)

• Word of mouth

• Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)

• jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)

• Recruiter (Please specify full name or event below)

• abilityJOBS

• Chronicle of Higher Education

• Glassdoor

• Handshake

• HigherEdJobs

• HigherEdMilitary

• Indeed

• Inside Higher Ed

• LinkedIn's Job Board

• RecruitMilitary

• Dartmouth's Job Board (searchjobs.dartmouth.edu)

• Other (Please specify below)

• If you would like to add more information to your answer, please specify here:

(Open Ended Question)

Documents Needed to Apply

Required Documents

• Cover Letter
• Resume

Optional Documents