User Migration Support Specialist (Microsoft 365) - Contract
Location: Malvern, PA (onsite) + travel to Horsham, PA; Cranbury, NJ; Rye, NY
Schedule:
- Daytime: Standard business hours.
- Evening role available: Monday-Thursday, 4:00 PM - 12:00 AM EST (remote)
Duration: 18-week contract (potential extension)
Start Date: Targeting May 1
Hourly Pay: $33 - $37
Overview:
We are supporting a large-scale enterprise migration of approximately 750 users to a new Microsoft 365 and Active Directory environment. This is a wave-based migration with a strong emphasis on end-user experience, white-glove support, and hypercare.
We are seeking hands-on, customer-focused IT support professionals to assist with device setup, user migrations, and post-migration support.
What You'll Do:
- Migration Day Support & Hypercare (Primary Focus)
- Serve as a front-line support resource during user migration waves.
- Assist users with device setup, login, and validation steps.
- Provide in-person, remote, and ticket-based support.
- Troubleshoot issues related to Outlook, Teams, SharePoint, and authentication.
- Deliver a high-quality 'white glove' user experience.
- Device Deployment & Setup
- Perform Windows 11 imaging, provisioning, and configuration.
- Support deployment tools such as Autopilot, SCCM, or equivalent.
- Distribute and collect devices during migration events.
- Remote/Field User Migrations (Fridays)
- Guide remote users through migration via scheduled 15-minute sessions.
- Initiate migrations, validate completion, and follow up.
- Track device returns and ensure user readiness.
- Evening Migration Execution (1 Role).
- Execute migration scripts and checklists during off-hours.
- Perform validation, remediation, and documentation.
- Support overnight migrations (e.g., SharePoint, Teams data).
- Escalate issues as needed.
Additional Responsibilities:
- Support shared asset reviews (mailboxes, SharePoint sites, file shares).
- Collaborate with migration teams and service desk.
- Maintain accurate documentation and tracking.
Required Qualifications:
- Hands-on experience with Windows 11 deployment and device setup.
- Familiarity with Autopilot, SCCM, or similar tools.
- Experience supporting the Microsoft 365 suite (Outlook, Teams, SharePoint).
- Understanding of identity & access concepts (accounts, MFA, authentication).
- Strong customer service and communication skills.
- Experience with onsite and remote end-user support.
- Basic networking knowledge.
Nice to Have:
- Experience with Okta or similar identity platforms.
- Previous experience supporting large-scale migrations or rollouts.
What We're Looking For:
- Professionals who thrive in fast-paced, high-visibility environments.
- Strong communicators who can support users with varying technical skills.
- Team players who can balance technical execution with customer experience.
- Individuals comfortable with travel and onsite support requirements.
Additional Details:
- Travel between sites is required (not reimbursed).
- Equipment (laptops, tools, workspace) will be provided.
- Contractors should supply their own preferred peripherals (e.g., headset).
- 2-3 weeks lead time required prior to project kickoff for onboarding and training.
Why This Role?
- Be part of a high-impact enterprise transformation project.
- Gain experience in large-scale Microsoft 365 migrations.
- Work alongside specialized migration and infrastructure teams.
- Opportunity for contract extension based on performance and project needs.
About Alphanumeric Systems Inc.:Alphanumeric is a dynamic company born of a diverse mindset and held to a distinctly high standard. You may know us as a tech and communications firm established in 1979, but we also lead life science and healthcare organizations toward a more efficient future across the globe, bringing patients and providers together to build personalized relationships that fit their needs.But at our core, we are a family with a shared and passionate dedication to our customers. We treat our candidates as amazing (because they are!)Apply today to join our family and Make Your Mark!
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Alphanumeric Systems Inc.