Used Car Mechanic (Automotive Technician)

Location: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Join our Volkswagen service team as a Used Car Technician, where your expertise in vehicle inspection and maintenance will ensure our pre-owned/used vehicles are road-ready and reliable!

Summary:  Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work.

Supervisory Responsibilities:  This job has no direct supervisory responsibilities.

Essential Duties and Responsibilitiesinclude the following:

• Examines customer vehicles.
• Identifies necessary vehicle repairs and maintenance.
• Estimates cost of repairs.
• Performs vehicle repairs and maintenance.
• Documents services performed.
• Performs services efficiently and according to dealership guidelines.
• Follows dealership and manufacturer service guidelines.
• Requests necessary parts.
• Effectively utilizes available technologies to enhance customer experience.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system     
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Education/Experience:

• High School diploma or equivalent.

• Valid Driver's License.

• Minimum of 2 years of experience as an Automotive Technician.

• ASE Certification or equivalent automotive certifications are advantageous.

• Strong knowledge of automotive systems, including engines, transmissions, brakes, and electrical systems.

• Proficiency with diagnostic tools and equipment.

• Ability to perform routine maintenance and repairs on various vehicle makes and models.

• Strong problem-solving skills and attention to detail.

• Ability to work independently and as part of a team.

• Excellent communication and customer service skills.

• Physical ability to lift heavy parts and equipment.

• Willingness to stay updated on the latest automotive technologies and repair techniques.

Field of Study/Work Experience:

√   Automotive

Certificates and Licenses:

√ Valid Driver’s License.

√ Certified/senior technician with respective manufacturer.

√ State inspection/emissions license required by State.

√ All required manufacturer fundamental training and/or NAPA training provided by HAG.

√ Meets and/or exceeds manufacturer requirements for ASE tests.

√ Completed manufacturer training to perform: warranty repairs/recalls on most vehicles, PDI’s, maintenance, and minor repairs.

Computer Skills:

Basic Computer skills to utilize timekeeping system. Ability to learn parts department computer inventory and ordering system.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

Must be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment Demands:

Duties are performed primarily in the service area.  Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment.  May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions.  Frequently interacts with customers, service advisors and the service manager.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Hendrick Automotive Group's Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit