USCG Technical Support Manager (TSM)
Location: Mobile, Alabama
SECRET clearance required
CompTIA Security + required
The TSM shall provide system Deficiency Records Management Support and must be Security + certified. The TSM must be experienced in USCG Shipyard operations and shall provide TSM System and Electronic Trial Card (ETC) system overview using the TSM user guide to cover basic user functions to the OPC PRO personnel, USN Board of Inspection and Survey (INSURV) team members, and shipbuilder personnel.
• The TSM shall support tracking deficiency records and processes including but not limited to: Surveillance (Product Verification/Procedure Review), Test Witnessing, Compartment Completion Inspection, Corrective Action Requests (CAR), Trial Cards, and Project Management records.
• The TSM shall develop and maintain ship unique data and database for OPC PRO deficiency record input into the ETC tool and TSM system.
• The TSM shall assist OPC PRO personnel in maintaining and updating the status of deficiency records from creation through closure in the ETC tool and TSM system.
• The TSM shall assist OPC PRO in the preparation of technical briefings, assessments, audits and milestone reviews. The TSM shall utilize available programs, tools, and data sources; assist in the preparation of weekly program management reports, program technical and financial metric status reports, and other reports.
• The TSM shall provide trial card status reports, through metrics, and progress the correction of deficiencies post-trials; in support of dock side and at-sea portions of trials.
• The TSM shall maintain the ability to provide ETC creation during pre-trial production inspection and test cycles.
• The TSM shall maintain the ability to transfer current cutter ETC tool pre-trial deficiencies (1 List), Quality CARs, and prior cutter(s) rollover trial card data into the TSM system.
• The TSM shall assist OPC PRO and INSURV personnel with the creation of new trial cards using the ETC tool. The TSM shall assist OPC PRO personnel with pre-screening and screening activities before, during and post trials.
• The TSM shall assist OPC PRO with the tracking, defect coding, and other applicable technical assistance on all trial cards from the ETC tool creation, through closure in the TSM system.
• The TSM shall maintain a deployable mini-local area network for sea trials consisting of a maximum of twenty (20) laptops and associated network infrastructure to support dock side and at-sea portions of trials to record deficiencies in the TSM system. The computer software and hardware shall be updated and maintained IAW with Coast Guard and NAVSEA TSM requirements.
• The TSM shall respond to USN INSURV trial card database requests pre, during, and post trials.
• The TSM shall attend meetings in relation to assigned tasks as instructed by the COR. The TSM shall attend, and support program reviews as assigned.
Qualifications:
• Technical Support Management (TSM) upgrade and testing support Qualifications/Capabilities:
1. Bachelor's degree or 6 or more years' experience
2. Proficient in the use of the Government TSM system and the ETC tool.
3. Expertise in Microsoft Office suite applications.
4. Knowledge of ship construction deficiency records management process.
• Project Management Qualifications/Capabilities:
1. Bachelor's degree or
2. At least 5 years of experience relevant to the PWS.
3. At least 4 years of experience in a project management role
4. Knowledge of ship construction.
• Physical Abilities: The required work shall require moderate walking and movement through an active shipyard and OPCs under construction.
We have an uncompromising commitment to providing our customers with quality technical products and services, while meeting high moral and ethical standards in the performance of our jobs. True Quality Assurance is the result of management commitment, dedication, and hard work throughout every level of our organization. Quality is an integral part of our operations and is evident in every aspect of our business, and PROSOFT enjoys an exceptional record of corporate performance.
The objective of PROSOFT's Quality Policy is to exceed the needs and expectations of our customers by providing highly skilled professionals. We attribute our success to our best-in-class personnel supported by a corporate culture that endorses the continual training, education, and empowerment of our employees in the delivery of quality technical products and services. Our active, company-wide Quality Management System provides an environment to establish, communicate, and review the quality objectives that enable us to continually cultivate success. PROSOFT and our employees commit to continuously improve the processes by which we provide our services and products, so that our work meets requirements, and is done right the first time.