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USA - System Administrator

Sunrise Systems Inc

Lexington, MA

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JOB DETAILS
SKILLS
Antivirus, Automation, Automation Engineering, Automation Systems, Biomass, Change Control, Change Management, Communication Skills, Configuration Management, Continuous Improvement, Corrective Action, Corrective and Preventative Action (CAPA) Systems, Cross-Functional, Customer Support/Service, Data Quality, Data Recovery, DeltaV, Disaster Recovery, Distributed Control Systems (DCS), Documentation, Functional Testing, Funding, GxP, Identify Issues, Incident Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Laboratory Analysis, Laboratory Automation, Maintain Compliance, Manufacturing, Manufacturing Operations, On Call, Onboarding, Operational Support, Operations Processes, Performance Analysis, Performance Metrics, Quality Metrics, Records Management, Regulations, Regulatory Requirements, Root Cause Analysis, Service Level Agreement (SLA), Software Administration, Software Patches, Standard Operating Procedures (SOP), Statement of Work (SOW), Supervisory Control and Data Acquisition (SCADA), System Validation, Systems Administration/Management, Systems Engineering, Systems Maintenance, Technical Support, Testing, Time Management, Unicorn Library Management System, User Account Administration
LOCATION
Lexington, MA
POSTED
1 day ago
Job Title: USA - System Administrator
Job ID: SHPGJP00010124
Location Lexington, MA, 02421
Duration: 06 Months

Description:
Application System Administrator
1. Services Overview / Objective
  • The purpose of this Statement of Work ( "SOW”) is to engage a contractor to provide application system administration services in support of manufacturing, laboratory, and automation systems.
  • The contractor shall ensure that all supported systems are maintained in a reliable, compliant, secure, and inspection-ready state, in accordance with site procedures, regulatory requirements, and applicable quality standards.
2. Scope of Services
  • The Contractor shall provide application system administration and operational support services, including, but not limited to, the following:
2.1 System Administration and Maintenance
  • Perform routine system administration activities for OT/Automation-supported applications and infrastructure, including but not limited to: DeltaV, Rockwell FactoryTalk, Metasys, PI Historian, LabX, Sartocheck 5 Filter Integrity Tester, Unicorn, ThinManager, and Nova Biomass systems
  • Maintain systems in a qualified and validated state
  • Execute system maintenance activities, including patch coordination, system health checks, and backups
  • Ensure systems remain in a secure and controlled state with appropriate documentation and governance
2.2 User Access and Security
  • Administer user accounts, roles, and permissions in accordance with site procedures
  • Support periodic access reviews and audit activities
  • Investigate and resolve access-related issues (e.g., account lockouts)
  • Ensure compliance with data integrity and security requirements
2.3 Monitoring and Incident Management
  • Monitor system performance, alerts, and availability
  • Respond to and troubleshoot system incidents and user-reported issues
  • Escalate critical issues in accordance with site procedures
  • Support root cause investigations and deviation/CAPA activities
2.4 Change and Configuration Management
  • Execute system changes in accordance with approved change management processes
  • Maintain configuration documentation and system inventories
  • Support lifecycle activities including upgrades, patching, enhancements, and decommissioning
2.5 Backup, Recovery, and Continuity
  • Ensure backup processes are operational, monitored, and validated
  • Support periodic backup verification and disaster recovery testing
  • Maintain documentation of recovery procedures
2.6 Documentation and Compliance
  • Maintain system administration logs and records of activities
  • Ensure documentation is complete, current, and audit-ready
  • Contribute to SOPs, Work Instructions, and system administration playbooks as required
  • Ensure compliance with data integrity, regulatory, and site quality requirements
2.7 Periodic Review and System Health Checks
  • Perform periodic system reviews, including but not limited to:
  • User account reviews
  • Audit trail reviews
  • Antivirus and system logs
  • Server and application performance monitoring
  • Verify system functionality and identify continuous improvement opportunities
  • Ensure no outstanding critical system issues remain unresolved
2.8 Cross-Functional Support
  • Collaborate with Automation Engineering, IT, Quality, and Operations teams
  • Provide technical support during manufacturing operations as required
3. Deliverables
  • The Contractor shall provide the following deliverables:
  • System administration activity logs
  • Periodic system review and health check reports
  • Incident and issue resolution documentation
  • Updated system documentation (configurations, procedures, inventories)
  • Backup and recovery verification records
  • Audit and inspection support materials
4. Key Performance Indicators (KPIs)
  • The Contractor's performance shall be measured against the following key performance indicators:
  • System uptime and availability targets (as defined by site criticality)
  • Timely response and resolution of incidents in accordance with agreed SLA timelines
  • Completion of periodic system reviews on schedule
  • Compliance metrics, including documentation completeness and audit readiness
  • Adherence to change control procedures and timelines
  • Failure to meet defined KPIs may result in corrective actions or service credits, as defined in the governing agreement.
5. Roles and Responsibilities
5.1 Contractor Responsibilities
  • The Contractor shall: Perform all services in accordance with this SOW
  • Comply with all applicable site SOPs, Work Instructions, and quality procedures
  • Maintain accurate, complete, and timely documentation
  • Proactively communicate risks, issues, and constraints
  • Support regulatory inspections and audits, as required
5.2 Responsibilities
  • Provide necessary system access, onboarding, and training
  • Define system ownership, priorities, and scope boundaries
  • Provide oversight, governance, and escalation support
  • Ensure availability of required site procedures and documentation
6. Key Personnel / Qualifications
  • The Contractor shall provide personnel with the following qualifications:
  • Experience administering GxP-regulated computerized systems
  • Working knowledge of:
  • DCS/SCADA systems (e.g., DeltaV, Rockwell FactoryTalk, Metasys)
  • Historian systems (e.g., PI)
  • Laboratory and analytical systems (e.g., LabX, Sartocheck 5, Unicorn, ThinManager, Nova Biomass)

Understanding of:
  • Data integrity principles (ALCOA+)
  • Change control and CAPA processes (TrackWise)
  • Computerized System Validation (CSV)

7. Term and Level of Effort
  • Duration: Six (6) months, with potential extension upon mutual agreement
  • Level of Effort: Approximately forty (40) hours per week
  • On-call Support: Minimal, as required to support critical operations.
8. Assumptions and Exclusions
  • System engineering, design, or development activities are out of scope unless explicitly authorized.
  • Project-based automation development requires separate approval and funding.
  • Non-OT/Automation infrastructure support (e.g., enterprise servers, networks) remains the responsibility of IT unless otherwise specified.
Contact:
Sunny Rajput | sunny.r@sunrisesys.com | URL: www.sunrisesys.com

About the Company

S

Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

  • Business, management, and technical fields
  • Information technology consulting and software solutions.
  • Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
  • Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

  • Design, development, and support of cloud-based solutions from simple to highly complexed
  • Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
  • Data processing and data migration
  • Application re-engineering and platform migration
  • Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1990
WEBSITE
http://www.sunrisesys.com/