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USA - System Administrator

Alpha Business Solutions

Lexington, MA

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JOB DETAILS
SALARY
$75–$85 Per Hour
SKILLS
Automation, Automation Engineering, Automation Systems, Biomass, Change Control, Change Management, Communication Skills, Configuration Management, Continuous Improvement, Corrective and Preventative Action (CAPA) Systems, Cross-Functional, Customer Support/Service, Data Quality, Data Recovery, DeltaV, Dental Insurance, Disaster Recovery, Distributed Control Systems (DCS), Documentation, Functional Testing, Funding, GxP, Identify Issues, Incident Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Laboratory Automation, Maintain Compliance, Manufacturing, Manufacturing Operations, On Call, Operational Support, Operations Processes, Performance Analysis, Performance Metrics, Quality Metrics, Records Management, Regulations, Regulatory Requirements, Root Cause Analysis, Service Level Agreement (SLA), Software Administration, Software Patches, Standard Operating Procedures (SOP), Statement of Work (SOW), Supervisory Control and Data Acquisition (SCADA), System Validation, Systems Administration/Management, Systems Engineering, Systems Maintenance, Technical Support, Testing, Time Management, Unicorn Library Management System, User Account Administration, Vision Plan
LOCATION
Lexington, MA
POSTED
6 days ago
Position: Application System Administrator (Contractor)
Location: Lexington, MA
Duration: 6+ Months


Job Description:
1. Services Overview / Objective
The purpose of this Statement of Work (“SOW”) is to engage a contractor to provide application system administration services in support of manufacturing, laboratory, and automation systems.
The contractor shall ensure that all supported systems are maintained in a reliable, compliant, secure, and inspection-ready state, in accordance with site procedures, regulatory requirements, and applicable quality standards.
2. Scope of Services
The Contractor shall provide application system administration and operational support services, including, but not limited to, the following:
2.1 System Administration and Maintenance
Perform routine system administration activities for OT/Automation-supported applications and infrastructure, including but not limited to: DeltaV, Rockwell FactoryTalk, Metasys, PI Historian, LabX, Sartocheck 5 Filter Integrity Tester, Unicorn, ThinManager, and Nova Biomass systems
Maintain systems in a qualified and validated state
Execute system maintenance activities, including patch coordination, system health checks, and backups
Ensure systems remain in a secure and controlled state with appropriate documentation and governance
2.2 User Access and Security
Administer user accounts, roles, and permissions in accordance with site procedures
Support periodic access reviews and audit activities
Investigate and resolve access-related issues (e.g., account lockouts)
Ensure compliance with data integrity and security requirements
2.3 Monitoring and Incident Management
Monitor system performance, alerts, and availability
Respond to and troubleshoot system incidents and user-reported issues
Escalate critical issues in accordance with site procedures
Support root cause investigations and deviation/CAPA activities
2.4 Change and Configuration Management
Execute system changes in accordance with approved change management processes
Maintain configuration documentation and system inventories
Support lifecycle activities including upgrades, patching, enhancements, and decommissioning
2.5 Backup, Recovery, and Continuity
Ensure backup processes are operational, monitored, and validated
Support periodic backup verification and disaster recovery testing
Maintain documentation of recovery procedures
2.6 Documentation and Compliance
Maintain system administration logs and records of activities
Ensure documentation is complete, current, and audit-ready
Contribute to SOPs, Work Instructions, and system administration playbooks as required
Ensure compliance with data integrity, regulatory, and site quality requirements
2.7 Periodic Review and System Health Checks
Perform periodic system reviews, including but not limited to:
User account reviews
Audit trail reviews
Antivirus and system logs
Server and application performance monitoring
Verify system functionality and identify continuous improvement opportunities
Ensure no outstanding critical system issues remain unresolved
2.8 Cross-Functional Support
Collaborate with Automation Engineering, IT, Quality, and Operations teams
Provide technical support during manufacturing operations as required
3. Deliverables
The Contractor shall provide the following deliverables:
System administration activity logs
Periodic system review and health check reports
Incident and issue resolution documentation
Updated system documentation (configurations, procedures, inventories)
Backup and recovery verification records
Audit and inspection support materials
4. Key Performance Indicators (KPIs)
The Contractor’s performance shall be measured against the following key performance indicators:
System uptime and availability targets (as defined by site criticality)
Timely response and resolution of incidents in accordance with agreed SLA timelines
Completion of periodic system reviews on schedule
Compliance metrics, including documentation completeness and audit readiness
Adherence to change control procedures and timelines
Failure to meet defined KPIs may result in corrective actions or service credits, as defined in the governing agreement.
5. Roles and Responsibilities
5.1 Contractor Responsibilities
The Contractor shall:
Perform all services in accordance with this SOW
Comply with all applicable site SOPs, Work Instructions, and quality procedures
Maintain accurate, complete, and timely documentation
Proactively communicate risks, issues, and constraints
Support regulatory inspections and audits, as required
5.2 Takeda Responsibilities
Takeda shall:
Provide necessary system access, onboarding, and training
Define system ownership, priorities, and scope boundaries
Provide oversight, governance, and escalation support
Ensure availability of required site procedures and documentation
6. Key Personnel / Qualifications
The Contractor shall provide personnel with the following qualifications:
Experience administering GxP-regulated computerized systems
Working knowledge of:
DCS/SCADA systems (e.g., DeltaV, Rockwell FactoryTalk, Metasys)
Historian systems (e.g., PI)
Laboratory and analytical systems (e.g., LabX, Sartocheck 5, Unicorn, ThinManager, Nova Biomass)
Understanding of:
Data integrity principles (ALCOA+)
Change control and CAPA processes (TrackWise)
Computerized System Validation (CSV)
7. Term and Level of Effort
Duration: Six (6) months, with potential extension upon mutual agreement
Level of Effort: Approximately forty (40) hours per week
On-call Support: Minimal, as required to support critical operations.
8. Assumptions and Exclusions
System engineering, design, or development activities are out of scope unless explicitly authorized.
Project-based automation development requires separate approval and funding.
Non-OT/Automation infrastructure support (e.g., enterprise servers, networks) remains the responsibility of IT unless otherwise specified.

Benefits:
We offer a competitive compensation package that includes:
· [Pay Rate]: $75 - $85 per hour W2
o Note: Pay rate will be commensurate with experience.
· Medical for full time employees
· Dental, and Vision Insurance
· Life Insurance, Short-Term Disability, Long-Term Disability, etc.
 
 

About the Company

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Alpha Business Solutions