USA_Engineer

Varite, Inc

Chicago, IL

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JOB DETAILS

SALARY

$42.85–$44.11 Per Hour

SKILLS

Analysis Skills, Call Center Evaluation, Call Centers, Call Routing, Cisco Network Systems, Cisco Unified Communications Manager (CUCM), Cloud Architecture, Cloud Computing, Communication Skills, Genesys Solutions, Mergers and Acquisitions, Microsoft Product Family, Microsoft Windows Phone, Migration Strategy, Network Security, Operational Strategy, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, QoS (Quality of Service), Regulatory Compliance, SIP (Session Initiation Protocol), Sales Management, Software Engineering, System Integration (SI), System Migration, Systems Administration/Management, Technical Training, Telephony, Time Management, VLAN (Virtual Local Area Network), Visual Studio Application Lifecycle Management (ALM) (fka Visual Studio Team System / VSTS ), VoIP (Voice over IP), Voice Applications, Writing Skills

LOCATION

Chicago, IL

POSTED

30+ days ago

Pay Rate Range: $42.85 - 44.11/hr.
GBAM Req ID: 10699478

Role: Voice Engineer

Job Description:
M&A Genesys Cloud Integration:
Lead the assessment, design, and deployment of Genesys Cloud platforms during M&A activities.
Evaluate legacy contact center infrastructures and recommend integration or migration strategies.
Collaborate with business units to ensure Genesys Cloud solutions align with organizational goals.
Genesys Cloud Configuration:
Configure and optimize Genesys Cloud applications, routing, and workforce management systems.
Manage and integrate telephony solutions with SIP trunks and cloud infrastructure.
Develop and implement call flow designs and routing strategies to ensure operational continuity.
Microsoft Teams and Cisco VoIP Support:
Serve as backup support for Microsoft Teams Phone System configurations, including Direct Routing and Client management.
Provide expertise on Cisco Unified Communications Manager (CUCM) systems during M&A activities if required.
Assist with integration of hybrid communication environments as needed.
Collaboration and Communication:
Work closely with IT, network, and security teams to ensure Genesys Cloud integration aligns with broader infrastructure.
Provide technical expertise and training to internal stakeholders during M&A projects.
Collaborate with vendors and service providers to address system issues and escalate as needed.

5+ years of experience in voice engineering with a focus on Genesys Cloud implementations.
Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations.
Familiarity with Microsoft Teams Phone System and Cisco VoIP solutions.
Demonstrated experience in M&A voice system integrations and migrations.
Strong understanding of SIP, QoS, VLANs, and cloud telephony solutions.
Excellent analytical and problem-solving skills, with the ability to work under tight deadlines.
Certifications such as Genesys Cloud Certified Professional (GCP-GC) or Microsoft Teams Voice Engineer Expert.
Experience with contact center analytics and reporting tools.
Knowledge of hybrid telephony environments and cloud migration strategies.
Familiarity with regulatory compliance for voice systems (e.g., E911).
Strong project management and organizational skills.
Excellent verbal and written communication abilities.
Ability to adapt to rapidly changing environments and requirements during M&A activities.
Proactive problem solver with a focus on delivering high-quality results.

Skills: IT IS_CNS_Voice Network_Cisco~Genesys Inbound Voice

Experience Required: 6-8 years

Skills:

Category	Name	Required	Importance	Experience
SkillCategoryTest1_MN	Genesys Inbound Voice	Yes	1	>7 years

USA_Engineer

Varite, Inc

Chicago, IL

About the Company

Varite, Inc

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