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Varite, Inc

Phoenix, AZ

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JOB DETAILS
SALARY
$61.42–$63.23 Per Hour
SKILLS
Agile Programming Methodologies, Algorithms, Business Analysis, CRM Integration, Call Center Operations, Call Centers, Campaigns, Cloud Architecture, Cloud Computing, Communication Skills, Computer Telephony Integration (CTI), Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cross-Functional, Cryptography, Customer Experience, Data Structures, Design Patterns Programming Methodologies, DevOps, Documentation, GCP (Good Clinical Practices), GitHub, HIPAA (Health Insurance Portability and Accountability Act), High Availability, Leadership, Natural Language Processing (NLP), OAuth, PCI, Quality Assurance, Release Management/Engineering, SIP (Session Initiation Protocol), Security Architecture, Skills-Based Routing, System Architecture, Team Lead/Manager, Team Player, Telephony API (TAPI), Voice Response Systems, Writing Skills
LOCATION
Phoenix, AZ
POSTED
10 days ago
Pay Rate Range: $61.42 - 63.23/hr. 
GBaMS ReqID: 10769813

Google CX Skills

Job Description:
"Candidate must have Deep knowledge of Google CX
• Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX
(Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow
orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with
Five9 and enterprise systems.

• Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
• Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
• Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact center platforms to Five9.
• Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
• Experience with automated release management using GitHub Actions.
• Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architecture.
• Good understanding of data structures, algorithms, and design patterns
• Great written communication and documentation abilities
• Strong understanding of cloud security architecture and Encryption and OAuth.
• Looks proactively beyond the obvious for continuous improvement opportunities.
• Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
• Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike"

"Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success."

Contact center as a Service, CCaaS, Google CCAI, Five 9


 
Skills:
CategoryNameRequiredImportanceExperience
SkillCategoryTest1_MNDigital : Google AppsYes1>7 years 

About the Company

V

Varite, Inc

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