US_West | Network Support Engineer_L3

Key Responsibilities: Monitor & Maintain Pipelines: Ensure Jenkins and Harness builds and deployments run smoothly. Automation & Monitoring: Use scripts and monitoring tools to automate tasks and detect issues early.

Role Name: Tridion Dev CMS Dev _UDX / Devops
Work site: Orlando, FL (Onsite)

CGEMJP00342553


JD 
Support and maintain CI/CD tools and pipelines to ensure smooth and continuous software delivery. Provide round-the-clock support for build, deployment, and automation systems.


Key Responsibilities:
Monitor & Maintain Pipelines: Ensure Jenkins and Harness builds and deployments run smoothly.
Troubleshoot Issues: Resolve problems with Jenkins, Git, Nexus, Docker, Rundeck, and Harness.
24/7 Support: Work in shifts to handle incidents and provide timely resolutions.
Critical Issue Response: Be available for all critical issues. Sometimes availability beyond standard 8-hour shifts may be required based on issue severity.
Tool Administration: Manage and upgrade Jenkins, Git, Nexus, Docker, Rundeck, and Harness.
Automation & Monitoring: Use scripts and monitoring tools to automate tasks and detect issues early.
Documentation: Keep runbooks and SOPs updated for team use.


Required Skills:
Hands-on experience with Jenkins, Harness, Git, Nexus, Docker, and Rundeck.
Strong troubleshooting skills in Linux environments.
Familiarity with cloud platforms (AWS preferred).
Good communication for shift handovers and team coordination.