US_Service Support Specialist_CO I

The Fountain Group LLC

Indianapolis, IN

JOB DETAILS
SALARY
SKILLS
Accounting, Administrative Skills, Communication Skills, Computer Skills, Customer Support/Service, Data Entry, Distribution Operations, Distribution Services, Documentation, Finance, Google Apps, Identify Issues, Leadership, Microsoft Office, Multitasking, On Site Support, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Development, Process Improvement, Product Development, SAP, Salesforce.com, Supply Chain, Time Management, Writing Skills
LOCATION
Indianapolis, IN
POSTED
9 days ago
Customer Service Representative
The Fountain Group is hiring for a prominent client!
Location: Indianapolis, IN
Schedule: 100% Onsite
Pay: $28/hour
Duration: 1-year contract
Shift:
Training: Monday-Friday, 8:00 AM - 5:00 PM
Regular Schedule: Monday-Friday, 12:00 PM - 9:00 PM (2nd Shift)
Are you a customer service professional who thrives in a fast-paced environment and enjoys solving problems? We're looking for a Service Support Specialist to provide operational support, assist field service teams, and deliver exceptional customer service while managing multiple priorities.
Responsibilities:
  • Serve as the primary point of contact for field service representatives, providing phone support and resolving inquiries
  • Research, analyze, and troubleshoot issues related to resource dispatching, case creation, spare parts distribution, and service operations
  • Coordinate with internal teams to ensure timely issue resolution
  • Maintain accurate documentation and follow established quality procedures
  • Balance multiple priorities while delivering high-quality customer service
  • Identify process improvement opportunities and recommend solutions
  • Communicate effectively with teammates, stakeholders, and leadership
  • Support evening and occasional weekend coverage based on business needs
Required Qualifications:
  • Associate's degree
  • At least 1 year of customer service experience
  • Strong problem-solving and decision-making skills
  • Excellent organizational and multitasking abilities
  • Strong verbal and written communication skills
  • Intermediate computer proficiency with Microsoft Office
  • Ability to quickly learn new systems and develop product knowledge
  • Positive attitude, customer-first mindset, empathy, and adaptability
Preferred Qualifications:
  • Bachelor's degree in Business, Finance, Accounting, or Supply Chain
  • SAP experience
  • Salesforce experience
  • Experience with Google Workspace (Google Apps and Drive)
  • Advanced data entry and administrative skills
If you're looking to grow your customer service career with a global industry leader, we'd love to hear from you!
Apply today!
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About the Company

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The Fountain Group LLC

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.thefountaingroup.com/