US Project Manager - Adm

Job Title: US Project Manager - Adm
Job ID: 26-29048
Location: Onsite, Dallas, TX
Duration: 12 Months 

Required skills: 

• Bachelor’s degree in Computer Science, Information Technology, or related field.
•10+ years of experience in technology operations or service management.
•3+ years of hands-on experience in RCA methodologies, reporting, problem mangement.
•Knowledge of infrastructure, cloud platforms, and application support.
•Exposure to ITIL framework and best practices and strong documentation
•Proficiency in technology service management tools (e.g., Jira Service Management).
•Excellent communication, analytical, and stakeholder management

•We are looking for Problem Analyst to support our Technology Problem Management function. This role is responsible for investigating recurring incidents, identifying root causes, and supporting the implementation of long-term solutions to improve system reliability and performance.
•Key Responsibilities:
•Analyze incident trends and recurring issues to identify underlying problems.
•Conduct Root Cause Analysis (RCA) and documenting findings.
•Collaborate with cross-functional teams to implement corrective actions.
•Support the Problem Management Lead in tracking and reporting problem metrics.
•Contribute to continuous improvement initiatives across technology operations.
•Ensure compliance with internal standards and ITIL best practices

 
Please apply on our company website (www.artechinfo.com) with reference to job ID, or contact me at Riya.negi@artech.com