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US - Field Technical Spt Cons IV - US1

eTeam Inc.

Roanoke, VA

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JOB DETAILS
SALARY
$40–$45.50 Per Hour
SKILLS
Administrative Skills, Antivirus, Authentication, Banking Services, Cisco Network Systems, Communication Skills, Consulting, Cryptography, Customer Escalations, Customer Support/Service, Customer/Client Research, Data Recovery, Desktop Administration, Desktop Virtualization, Hardware Administration, Hardware Components, Hardware Installation, Hardware Quality Assurance, IT Service Management (ITSM), Identify Issues, Incident Management, Laptop PC, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Operating System, On Site Support, Server Support, ServiceNow, Software Administration, Software Installation, Software Patches, Software Validation, Technical Support
LOCATION
Roanoke, VA
POSTED
6 days ago
Job: IT Field Support Technician
Duration: 24 Months
Location: Roanoke, VA [Onsite]

Job Description:
  • 3–5 years of experience providing software and hardware support, including server and Cisco technologies, in a professional environment.
  • Proficiency in troubleshooting and supporting Microsoft Office Suite applications, including:
    • Microsoft Teams
    • Microsoft Outlook
    • Windows Operating System (WinOS)
  • Prior experience assisting with the administration of Virtual/Desktop/Laptop Management and infrastructure applications, including:
    • VDI (Virtual Desktop Infrastructure)
    • Patch Management
    • Encryption Technologies
    • Anti-virus Solutions
    • Incident Management
    • Request Management
  • Previous experience working with the ServiceNow ticketing system (preferred) or a similar ITSM/ticketing platform.
  • Proficient in:
    • Backing up user data
    • Recovering user data
    • Reimaging user devices
    • Providing both remote and desk-side support
  • Strong customer communication and customer service skills.
  • Knowledge of Two-Factor Authentication (2FA).
  • Ability to work independently in a fast-paced, high-profile environment.
  • Must be able to work onsite Monday–Friday, 8:00 AM – 5:00 PM (local time), with flexibility to stay beyond 5:00 PM when required.
<.>Day-to-Day ResponsibilitiesThis role is in a professional banking environment with a high-touch, executive-level user community. The consultant will be responsible for providing exceptional customer service while performing technical support activities, including:
  • Configuring, installing, and testing hardware components.
  • Performing hardware deployments and replacement activities.
  • Managing hardware and software service-related issues for end users to prevent escalations.
  • Working within the ServiceNow Ticketing System.
  • Providing cross-divisional troubleshooting support.
  • Updating and maintaining incident and service tickets.
  • Reimaging PCs.
  • Backing up and restoring user data.
  • Installing and validating correct software versions on user devices.
  • Confirming device functionality after software installation.
  • Utilizing Wells utilities to troubleshoot end-user machine functionality.
  • Accurately documenting service events in work orders and ticketing systems.
<.>Work LocationRoanoke, Virginia
  • No travel required.
  • All support will be provided at the Roanoke, VA location.
<.>Work Schedule
  • Onsite
  • Monday–Friday
  • 8:00 AM – 5:00 PM (Local Time)
  • Flexibility to work beyond scheduled hours when business needs require.

About the Company

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eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
www.eteaminc.com