US Benefits Analyst

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

We are seeking an experienced and analytical People Solutions Analyst to join our global and centralized People Solutions Team Benefits Operations.

In this role you will support the operational execution of employee benefits programs across the organization. You will focus on data accuracy process improvement vendor management and regulatory compliance. This role is well suited to someone who enjoys problem solving collaboration and operational delivery.

Your primary region of responsibility will be North America however you will also support benefits operations across other regions as part of a global

centralized operating model.

Key Responsibilities

• Act as a subject matter expert for day to day operations of health welfare and retirement benefit plans supporting employees and internal partners with operational queries and escalations.
• Analyze audit and reconcile benefits data across systems including HRIS benefits platforms and vendor systems to ensure accuracy and consistency.
• Collaborate with vendors and internal stakeholders to resolve escalated benefits issues and service disruptions.
• Ensure compliance with applicable federal state and local regulations including ERISA HIPAA and ACA.
• Identify trends and process inefficiencies and recommend and implement process improvements including automation opportunities.
• Develop and maintain standard operating procedures workflows and process documentation.
• Generate regular and ad hoc reports on benefit metrics enrolment activity and plan performance.
• Participate in system implementations enhancements integrations and new plan launches as required.
• Support annual enrolment processes across locations including testing data audits and coordination with vendors and internal teams.
• Manage benefits related invoicing activities including timely invoice submission through Ariba monitoring payment status and responding to vendor and internal queries to ensure accurate and timely settlement.

This is a hybrid role and will require working from a Visa office in Atlanta or Austin 3 days per week.

Qualifications

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD
• Bachelors degree in Human Resources Business Administration or a related field or equivalent experience.
• Two or more years of experience in North America NA benefits administration with a strong focus on operational processes and benefits data management.
• Proficiency in HRIS and benefits administration platforms including Darwin Workday ADP and PeopleSoft.
• Strong analytical skills and high attention to detail with ability to work with large data sets and perform root cause analysis.
• Solid understanding of employee benefits regulations and compliance requirements.
• Effective verbal and written communication skills with ability to convey technical concepts to non technical audiences.
• Strong organizational skills with ability to manage multiple priorities in a fast paced environment.
• Proven experience in a centralized HR or shared services environment is an advantage.
• Experience supporting or managing benefits invoicing processes including submission and tracking of invoices through systems such as Ariba.

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Advanced Excel skills including VLOOKUP, pivot tables, and macros.
• Experience with benefits reporting and compliance filings.
• Knowledge of project management or process improvement methodologies such as Lean or Six Sigma is an advantage.

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer