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Urgent Care Practice Manager (Brockton)

American Family Care Brockton

Brockton, MA

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JOB DETAILS
SKILLS
Accounts Receivable, Billing, Business Development, Business-to-Business (B2B), Cadence, Charge Capture, Co-Payments, Coaching, Construction, Corporate Policies, Dental Insurance, Electronic Medical Records, Federal Laws and Regulations, Financial Transactions, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, Healthcare Administration, Healthcare Providers, Healthcare Quality, Identify Issues, Laboratory Equipment, Leadership, Maintain Compliance, Manufacturing, Marketing, Medical Assistance, Medical Office, Medical Office Administration, Medical Products, Metrics, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Occupational Health, Operations, Order Management, Patient Care, Patient Care Denials, People Management, Performance Analysis, Performance Metrics, Pivot Tables, Presentation/Verbal Skills, Radiography, Relationship Management, Reporting Dashboards, Sales, Sales Management, Spanish Language, State Laws and Regulations, Supply Chain Management, Team Lead/Manager, Team Player, Time Management, Training Program, Trucking, Urgent Care, Vendor/Supplier Management, Vendor/Supplier Relations, Vision Plan, Worker's Compensation, Writing Skills
LOCATION
Brockton, MA
POSTED
15 days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Job Summary


Lead daily operations of a fast-paced urgent care focused on efficient, high-quality patient care. Own the front-desk Real-Time Eligibility (RTE) and registration workflow, supervise the medical assistant and front-desk teams, manage supply ordering and vendor relationships, and partner with the Medical Director on quality, compliance, and growth. Help drive business development — particularly occupational medicine contracts — as the clinic scales.


Core Responsibilities


Operations & Team Leadership
  • Supervise, evaluate, and develop all non-provider staff: medical assistants, x-ray techs, front-desk medical receptionists, and other roles
  • Lead daily huddles, staff meetings, and in-service training programs
  • Recruit, hire, and onboard new team members
  • Partner with the Medical Director to ensure consistent, high-quality care delivery
  • Resolve patient and staff concerns; monitor patient satisfaction and act on feedback
Front-Desk RTE & Revenue Cycle
  • Own the Real-Time Eligibility (RTE) workflow — verify accuracy of insurance capture at registration, coach registrars on common error patterns, and drive RTE accuracy toward 98%+
  • Ensure complete, accurate charge capture on every patient
  • Oversee point-of-service collections (copays, self-pay, card-on-file)
  • Partner with our billing vendor on denial trends, aged AR, and timely-filing performance
  • Review front-desk procedures and accuracy of all financial transactions
Supply Chain & Vendor Management
  • Own McKesson SupplyManager ordering — set par levels, run weekly reorder cadence, prevent stockouts
  • Manage relationships with McKesson, lab partner, equipment vendors, and facility services
  • Ensure adequate stock of medical and janitorial supplies; maintain facility cleanliness and safety
Business Development (with MD partnership)
  • Help identify and pursue occupational medicine contracts (trucking, construction, manufacturing, municipal employers in Plymouth/Norfolk County)
  • Support outreach to local employers for DOT physicals, drug screens, pre-employment exams, and workers' comp partnerships
  • Track patient volume trends and contribute to marketing/growth initiatives with our agency partner
Tech & Performance
  • Fluent operator of our EMR (Experity) — comfortable navigating, troubleshooting, and training others
  • Strong Excel skills (filters, basic formulas, pivot tables) — you'll work with dashboards covering door-to-door time, RTE accuracy, denial rate, DSO, and patient volume
  • Monitor clinic performance metrics weekly and translate them into action plans
  • Ensure staff compliance with company policies, HIPAA, and state/federal regulations
Qualifications
Required
  • 2+ years supervisory experience in a medical office, urgent care, or healthcare operations setting
  • Fluent with at least one healthcare EMR (Experity strongly preferred; Athena, eClinicalWorks, NextGen, Epic acceptable)
  • Comfortable with Microsoft Excel, Outlook, and Word
  • Strong written and verbal communication
  • Demonstrated ability to manage multiple priorities in a fast-paced environment
Strongly Preferred
  • Bachelor's degree (healthcare administration, business, or related field)
  • Clinical or medical office background — prior Medical Assistant, Lead MA, or Front Desk Supervisor experience highly valued
  • Familiarity with revenue cycle concepts (RTE, denials, AR aging, timely filing)
  • Prior B2B / sales / account management experience — especially in healthcare, workers' comp, or occupational medicine
  • Bilingual (Spanish or Haitian Creole / Portuguese a plus given our patient mix)
Mindset we're looking for
  • Tech-savvy and process-oriented — you naturally look for a better way to run things
  • Comfortable rolling up your sleeves: as a single-site clinic, you'll do both leadership work and hands-on operational work
  • Growth mentality — you treat the clinic's KPIs as personal
  • Curious and collaborative — you'll work directly with the Medical Director and learn alongside us
Compensation
$30.00 – $37.00 per hour, depending on experience, plus performance bonus tied to RTE accuracy, denial rate, patient satisfaction, and clinic growth metrics.

About the Company

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American Family Care Brockton