Auditing, Best Practices, Coaching, Communication Skills, Customer Support/Service, Detail Oriented, Flexible Spending Accounts, Health Insurance, Leadership, Medical Office, Medical Record System, Multitasking, Operational Support, Operations, Organizational Skills, Patient Care, Patient Registration, Problem Solving Skills, Staff Requirements, Team Player, Urgent Care
Urgent Care Patient Services Representative Lead – Full-Time Position – Raleigh Location
We are seeking an experienced, detail-oriented, and highly organized Patient Services Representative Lead to support PSR operations across all Urgent Care locations. This leadership role works closely with the Patient Services Supervisor to oversee day-to-day PSR operations, support PSR coverage needs, and help ensure an exceptional patient experience across multiple sites.
Key Responsibilities:
- Support daily operations of the Patient Services Representative team and assist with maintaining efficient clinic flow
- Coordinate staffing coverage and provide flexibility to assist with callouts and scheduling needs
- Maintain and adjust PSR schedules while communicating staffing needs to leadership
- Train and onboard new PSRs and provide ongoing support and feedback
- Monitor front desk operations, assist patients and visitors, and provide backup coverage as needed
- Verify insurance coverage, referrals, and authorizations to ensure accuracy and efficiency
- Ensure accurate patient registration, payment collection, chart management, and tracking log completion
- Conduct chart audits and provide coaching on registration accuracy and best practices
What You Bring:
- Minimum of 3 years of experience in a clinic or medical office environment preferred
- Strong leadership skills with the ability to support, motivate, and guide a team
- Excellent customer service and communication skills
- Strong multitasking, organizational, and problem-solving abilities
- Ability to remain calm and professional in fast-paced or stressful situations
- Experience with electronic health records and insurance verification required
- High attention to detail and commitment to accuracy
- Ability to work collaboratively with providers, clinical staff, leadership, and patients
Schedule:
- Four 10-hour shifts Monday through Thursday
- Flexibility to assist with staffing coverage and operational needs as needed
Benefits:
- Full medical, dental, and vision coverage with FSA and HSA options
- Retirement plan with employer contributions
- Company-paid life insurance
- Paid Time Off program
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Raleigh Orthopaedic Clinic