Urgent Care Clinic Manager

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Also Known As Medical Office Manager | Clinic Administrator | Urgent Care Administrator

American Family Care AFC is on a mission to provide the Right Care Right Now. As a leader in accessible walk-in urgent care, we are redefining patient-first healthcare in communities across the country. If youre a hands-on leader with a passion for healthcare operations and team development - this is your opportunity to drive real impact in a high-growth setting.

About the Role ----------------

As an Urgent Care Clinic Manager, youll be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration.

Youll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling compliance and P&L management - youll have full ownership of your centers performance.

Key Responsibilities --------------------

• Lead and mentor non-provider staff cultivating a culture of service accountability and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs including wait times, patient satisfaction, NPS, staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations, HIPAA, OSHA, and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances including budget control and P&L tracking.
• Jump in as needed to support on the floor, especially during peak hours.

What Were Looking For ----------------------

• 3 years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification is a plus.
• Proficient in scheduling and payroll systems, EMR experience, especially Experity, is highly preferred.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision-making skills.

Why Join AFCA ----------------

• Mission-driven culture centered around patient care and access.
• Nationally recognized brand with growth opportunities across markets.
• High-impact role with autonomy and daily variety.
• Ongoing training and leadership development.
• Competitive compensation and benefits.

Work Environment -----------------

• Fast-paced urgent care with frequent role-switching, prolonged standing, walking routine, exposure to blood and body fluids, strict PPE adherence, occasional lifting up to 25-30 lbs, weekend, evening shifts, and float coverage as needed.

American Family Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.

AFC is committed to pay equity and transparency. The expected pay range for this role is XX.XX - XX.XX per year. Final compensation offers will be determined based on a combination of factors, including experience, certifications, education, and geographic location. In addition to base pay, AFC offers a competitive benefits package and advancement opportunities, which vary by full-time and PRN/part-time status.

Its All About You -----------------

American Family Care has pioneered the concept of convenient patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nations leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFCs stated mission is to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients in an economical manner at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package, including medical, dental, vision, disability, life insurance, matching 401k, and more.

We are an Equal Opportunity Employer.