UPS Store Customer Service Associate / Retail Sales Associate
Medina, Ohio
Join a locally owned and growing UPS Store team focused on exceptional customer service, professionalism, and community relationships.
We are seeking dependable, customer-focused individuals who enjoy working with people, solving problems, and operating in a fast-paced retail environment. This position combines customer service, shipping and packaging support, retail sales, and light business services in a professional storefront setting.
This is an excellent opportunity for someone seeking stable employment, a positive team culture, and opportunities to grow within a well-established local business.
What We Offer
- Competitive hourly pay based on experience
- Flexible scheduling options
- Supportive and team-oriented work environment
- Opportunity for advancement, increased responsibility and training
- Consistent customer interaction in a professional retail setting
Key Responsibilities
- Deliver friendly, professional customer service to walk-in customers
- Process domestic and international shipments accurately using shipping and POS systems
- Assist customers with packaging, labeling, printing, and shipping solutions
- Operate office equipment, including copiers, printers, scanners, and fax services
- Handle cash and card transactions accurately
- Recommend and explain products and services to customers based on their needs
- Support mailbox services, package tracking, Amazon returns, and other customer inquiries
- Maintain a clean, organized, and professional store appearance
- Assist with opening/closing procedures and daily operational tasks
Qualifications
- High school diploma or equivalent preferred
- Strong communication and interpersonal skills
- Comfortable working with computers and technology
- Ability to multitask and remain organized in a busy retail environment
- Prior retail, hospitality, shipping, or customer service experience preferred
- Ability to occasionally lift packages up to 50 pounds
Ideal Candidate
The ideal candidate is dependable, detail-oriented, personable, and comfortable interacting with customers throughout the day. We value professionalism, initiative, and a positive attitude.
About Us
The UPS Store is a locally owned business serving Medina and surrounding communities with shipping, printing, mailbox, and business service solutions for individuals and small businesses.