Universal Representative

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Able to operate a 10-key calculator and computer keyboard. 

Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear, sit or stand and walk or maneuver around the branch.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment.

Background Disclaimer: Must be able to pass a credit and background check. Any job offer is contingent on credit and background results.

Insight Credit Union is an EO Employer, including Disability/Veterans

• Consistently produces a high volume of sales production while servicing both on the teller line and platform. Seeks to find opportunities to improve financial lives by offering products that will benefit the member. Consistently meets or exceeds credit union monthly, quarterly, and annual sales referral goals. Will be expected to refer deposit accounts, consumer loans, and general services. Will also be expected to refer mortgage and commercial loans to appropriate credit union departments. Identify future opportunities to serve the member's financial needs and follows up at the appropriate time to deepen member relationship.
• Receives and processes/posts member/nonmembers financial transactions, including deposits, withdrawals, and loan payments; sells money orders and gift cards to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions to include start of day and end of day reports. Assures that appropriate records are maintained. Researches and resolves any outages before reporting overage or shortages to management.
• Delivers exceptional member service by ensuring timely response to member and visitor requests. Initiates a warm and welcoming environment from the moment they enter the branch. Assess requests using consultative and needs-based discussions to determine the best servicing channel, i.e. teller line, branch lobby or video office. Guides the member seamlessly, through any process, sales, service, and any channel, phone, branch, OLB, mobile. Assists with initiating and completing a variety of services, including but not limited to account maintenance, debit card and check orders, wire transfers, ACH requests and fraud inquires. Will assist with handling vehicle title documents. May open new memberships and accounts depending upon branch traffic needs. Educate members about self-banking options including Online Banking, Mobile Banking, e- Statements, ATMs, and Remote Deposit Capture, as appropriate, and encourages member adoption. Approaches these activities with a consultative needs-based approach to identify and fulfill the best current solutions for the member. Provides timely information and quickly resolves and fulfills the requests.
• Handle outbound call lists weekly to increase member awareness of product offerings that best fit their financial needs. Assists in the call center queue, to include sms & chat, on a rotation basis when assigned.
• Assists management by ensuring that appropriate records are maintained and required reports are prepared, including but not limited to Check Hold Audits, Teller Cash Drawer Audits and Retention Records. Assists in maintaining cash over & short log and reports out of balance conditions according to procedure under the supervision of management. Resolves problems that are within their authority to resolve and refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Opens and closes safe deposit boxes for members where applicable. Escorts members to their safe deposit box for entry. Adheres to all safe deposit box procedures. Responsible for maintaining cash machine where applicable. Responsible for branch opening and closing processes. Performs other job related duties as assigned.