Department: Retail Deposits- Columbus, GA
Department Head: Chief Operating Officer
Reports To: Branch Manager
Summary: Responsible for opening new accounts, maintaining existing accounts, processing transactions on accounts, cross-selling bank products and services, and providing quality customer service to further customer relations.
Specific Job Functions:
Meet and greet customers displaying a friendly and welcoming demeanor.
Open and process new accounts, including DDA, savings and certificates of deposit
· Demonstrates knowledge and confidence when discussing the bank's products with new and existing customers and embraces the bank's methodology of taking a consultative approach to be sure customers are aware of additional services that may benefit them
· Ability to be trained and fully understand the different bank systems including but not limited to NuPoint, CenterDoc, Digital Banking, etc
· Research and answer customer inquiries, quote products and rates
· Assist in answering telephone calls.
Research and verify account information and resolve problems for customers as necessary.
Process teller transactions and be proficient in the use of the teller recycler, currency counter, teller capture, and cash advance equipment.
Learn and understand the navigation of various bank software systems including the ability to research and assist with technical issues related to mobile and online banking.
Comply with all Bank policy, procedures, governing laws, rules and regulations to include, but are not limited, to BSA, CIP, OFAC and Fair Lending.
Complete all assigned training in a timely manner.
Other duties as assigned.
Equipment Used:
Must be able to efficiently operate a computer, fax machine, scanner, copier, printer, phone system, and other office equipment.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Work Environment:
This position operates in the Hamilton Branch Monday through Saturday.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the ability to sit at a desk for extended periods of time, reach, bend, walk or maneuver around the bank and occasionally lift up to 15 pounds.
Position Type/Expected Hours of Work:
This is a full-time position. Typical days and hours of work are – Monday-Friday from 8:30 am to 5:00 pm
Travel:
Occasional travel may be required in relation to training opportunities, staff meetings, and when assistance may be needed at other branch locations.
Qualifications:
· A strong commitment to a team culture and positive attitude is required. One-year of related experience, preferably in a customer service role
· Proven problem-solving skills and the ability to work well under supervision.
· Excellent verbal, written and interpersonal communication skills required.
· Must be proficient with Microsoft office programs such as Outlook, Word, and Excel.
· Ability to work with all levels of management under pressure and strict deadlines.
· Strong attention to detail
· Excellent analytical and communication skills
· Strong organizational skills and administrative skills
· Ability to multi-task and work under deadlines
· Ability to work a flexible schedule that will include weekends.
· Reliable attendance and positive attitude
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Additionally, duties, responsibilities, activities, and work hours are subject to change.