Unit Secretary - Full-time, Nights - HVICU at HUP

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Current UPHS-paid Employees must CLICK HERE to apply on the Internal job board

Unit Secretary - Full-time, Nights - HVICU at HUP

Job ID: 322620

Category: Clerical/Administrative

Work Type: FT

Location: Philadelphia, PA, United States

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

The HVICU (36 bed unit) cares for patients requiring CABG, valve repair/replacement, complex repair of aortic aneurysms or dissections and heart and lung transplantation surgeries. We also partner with our Heart Failure team for pre-operative management and post-operative implantation of Ventricular Assist Devices for bridge to transplant, bridge to recovery and destination therapies. We frequently care for patients who have had multiple heart surgeries, complex double or triple valve replacements, atrial ablation and MAZE procedures and revision of previous congenital heart defect repairs. Our nurses are experts in the most advanced critical care technologies including; Continuous Renal Replacement Therapy, Intra-Aortic Balloon Counterpulsation, Extra Corporeal Membrane Oxygenation, ventilator management, and five different types of Ventricular Assist Devices (VAD).

Summary:

• The Unit Secretary is an integral member of the health care team who delivers quality care through collaboration and communication with team members. They work under the direct supervision of the nurse manager and the registered nurse to support the clerical operations of the patient care unit. Some of the major responsibilities will include managing clerical and information systems, receptionist duties, collection and reporting of patient information while also assuming responsibility and accountability for their role performance based on HUP's Standards of Excellence

Responsibilities:

• Essential Accountabilities tAnswers telephones, takes and relays messages promptly, and answers inquiriestGreets patients and visitors, gives directions, and answers questions in a professional mannertCommunicates with nursing staff and hospital staff about patients' needs and location.tEnsures that patient consents and Advance Directive paperwork is in order and proper follow up is completed. tAnswers the patient call bell system and promptly communicates the patients' needs to the appropriate healthcare team member. tFacilitates and manages access for security door/intercom systems on locked nursing units as indicated in a respectful manner per unit protocol. tAssists nurses, physicians and other health care providers in emergency situations by arranging for emergency studies, placing routine, CODE and STAT telephone pages. tArranges for patient transport as needed. tSorts and delivers patient flowers, mail, and packages according to unit needs. tCalls for equipment and supplies as needed and arranges for return of equipment after use, including malfunctioning equipment. tEnters discharge information and appropriate admission and discharge destination in the hospital electronic information system as soon as the patient either arrives on the unit or leaves the unit. tMaintains patient medical record per unit protocols.tPrepares necessary patient chart copies for discharge to new level of care- Rehabilitation, Psychiatry and/or Hospice. tPrepares patient chart for all transitions in care: for tests, new patient care units, etc. tAccountable for placing completed discharge charts in designated location for pickup by Medical Records personnel. tMaintains and updates patient identification bracelets as needed and ensures patient identification bar code stickers are accurate. tKeeps requisition locations filled and ensures sufficient supplies are available at the nurses' station. tMonitors stationery and paper products levels
• initiates order for supplies as directed by the Nurse Manager
• maintains locations of forms in compliance with established guidelines. tMaintains work area and mobile workstations in orderly fashion. tAccepts reassignment to other units as directed by Nurse Manager or Charge Nurse. tSensitive and responsive to patient, family, and customer satisfaction issues by demonstrating courtesy and respect for patients, family visitors, hospital staff and employees. tSupports and contributes to the unit's patient satisfaction goals. tProvides direction to the medical teams for completing the electronic death certificate. Secures the certificate according to guidelines. tSupports the process of notification to Gift of Life.
• Age Specific AccountabilitiesIdentify the competencies required for each patient population that the employee works with (neonate, child, adolescent, young adult, middle adult and older adult) Neonate (0-1yr) tDemonstrates knowledge of infant safety policytRecognizes and acts upon observed/potential breaches in infant safety guidelinestSupports/responds to Code Amber alerts as directed by Charge NursetFollows policy for obtaining consents/advance directive information for the infant through designated guardiantAssists nursing to support family visitation policy pertaining to the patient needstFollows infant identification policy as it relates to the National Patient Safety GoalsAdolescent (12- 18 yr) tProvides for privacy whenever possibletAllows them to make decisions whenever possibletEncourages patient to ask questionstAssists nursing to support family visitation policy pertaining to the patient needstFollows policy for obtaining consents/advance directive information for the adolescent through designated guardiantFollows hospital identification policy as it relates to the National Patient Safety GoalsYoung Adult (18-44) tRecognize lifestyle stressorstSupport visitation needs with family and friendstEncourage patient to ask questions, express concerns/fearstFollows policy for obtaining consents/advance directive informationtCollaborate with RN to assist in handling education materials on a healthier lifestyleMiddle Adult (44-65) tRecognizes that the middle adult may have some physical changes such as farsightedness-- decreased visual acuity, and may need assistance in completing forms such as consents/advance directives, etc.tAssists nursing to support family visitation policy pertaining to the patient needstFollows policy for obtaining consents/advance directive informationtFollows hospital identification policy as it relates to the National Patient Safety GoalsOlder Adult (65+ ) tRecognizes that the older adult may need more time to complete activities such as completing consent forms, advance directive forms, etc. tSpeaks clearly, rather than loudly, provides adequate time for responses and addresses the older adult using full name. Reduces background noises and faces the individual when speakingtFollows procedure for supporting nursing in initiating the identification process of patients at risk for falls-chart markers, room signs, calling for necessary equipment, etc.tAssists nursing to support family visitation policy pertaining to the patient needstFollows policy for obtaining consents/advance directive informationtFollows hospital identification policy as it relates to the National Patient Safety Goals
• Patient Care AccountabilitiestParticipates in Entity and Department wide initiatives for Patient/Employee safetytDemonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their positiontValidation of annual competencies required for the positiontIdentifies the patient per policy i.e. uses two identifierstAware of the Safe Medical Devise ActtAware of the Material Safety Data SheettCarries out fire and safety regulationtIdentifies where the oxygen safety valve is locatedtCleans and restocks equipment as neededtRetrieves supplies and medications from tube system. Authorized to secure stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse. tObserves radiation precautionstObserves chemotherapy precautionstDemonstrates proper body mechanics when moving and liftingtAlerts the nurse to the sounding of alarms. Does not change settings or rates on equipment.tFollows HIPAA policies in regard to the use of disclosure of and amendment to Protect Health Information (PHI)tKnows limits of responsibilities and seeks guidance as appropriatetIdentifies emergency equipment on the unit

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Education Specialization: Equivalent Experience:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Current UPHS-paid Employees must CLICK HERE to apply on the Internal job board

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