Unit Secretary 2South Inpatient Psych - Faulkner

Site: Brigham and Womens Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Per Diem: 16 shifts in 6 months. At least 1-2 weekend shifts a month. 8 hour shifts minimum. Weekend and Holiday Rotation.

Job Summary

Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care.

Duties and Responsibilities

• Answers unit phones and collaborates with health care team members and other departments
• Schedules patient tests and appointments upon the direction of physician or RN
• Maintains all medical records per hospital policies and procedures in a neat and orderly manner
• Coordinates logistics of patient discharge including transportation, equipment, etc.
• Performs clerical duties to admit, transfer, and discharge patients with the use of bed management system
• Enters, updates or prints data reports as appropriate
• Copies patient charts and other materials as requested
• Utilizes Meditech system to access and update administrative data screens, to enter transport requests, enter PASSPORT orders, print specimen labels, print kardexes, print medication administration report

Collaborative Interdisciplinary Care

• Interacts with all members of health care team to provide interdisciplinary patient family centered care
• Answers patient call lights and communicates patient request to appropriate clinical staff
• Provides clerical support to unit staff as needed
• Floats to other pods or units as requested by Nursing office and functions appropriately as reported by staff

Patient/Family Education

• Receives and orients visitors to unit/department in a professional manner, projecting a positive public image with use of the C.A.R.E. standards
• Provides all patients and families with basic information for unit operation

Competency

• Maintains compliance with hospital, unit secretary specific competencies
• Identifies and actively seeks out unit and/or service-related continuing education classes
• Orients or precepts new personnel as assigned and acts as a resource for other professionals, patients, and significant others on the unit
• Responds to staffing needs of the healthcare team by cross-training and floating to other units
• Attends staff meetings and/or reads staff meeting minutes to keep current with unit and organizational updates or changes
• Attends the annual Safety Fair

Quality Improvement

• Understands unit specific quality indicators
• Participates in Quality Improvement Projects and Committees as directed by the Nursing Director
• Participates in Service, Excellence, and Quality (SEAQ) programs for example, Falls Team, Patient Safety Committee, Pain Management Team

Qualifications

Education: High School Diploma or Equivalent required and Associates Degree preferred

Experience: Experience in medical, customer service setting 1-2 years preferred

Knowledge, Skills and Abilities

• Staff adheres to all I C.A.R.E. Standards
• Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel
• The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees
• The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients
• Ability to work independently, with well-developed organizational skills in order to prioritize tasks
• Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
• Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit-based patient care team
• Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit
• The age of patients on this unit range from Adolescent to Geriatric
• Ability to sit and/or stand for an extended period of time
• Ability to assist lifting and carrying up to 20 lbs
• Ability to assist with the transportation of patients on and off the pod
• Demonstrated customer service skills

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 1153 Centre Street
• Scheduled Weekly Hours: 0
• Employee Type: Per Diem
• Work Shift: Rotating (United States of America)
• Pay Range: $18.44 - $27.39/Hourly
• Grade: F1125

EEO Statement

2810 Brigham and Womens Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.