Unit Hospitality/Service Excellence Ambassador
• Greets and directs patients, visitors and hospital personnel.
• Participates in unit-specific efforts to improve patient, colleague, and physician satisfaction survey scores.
• Answers phone, directs callers appropriately or takes message.
• Participates in Service Excellence Committee meetings as requested.
• Assists with the admission process as designated by the Patient Care Manager, including inspecting patient’s room prior to arrival to ensure that it is ready for patient.
Clinical Functions
• Participates in patient rounding as directed.
• Answers call bells in person.
• Assists patients in completing dietary selections.
• Distributes ice and water to patients as directed.
• Performs 1:1 patient observation as assigned/needed within a specific area of care provision.
Communication
• Receives requests from patients, colleagues, physicians, families, etc. and responds appropriately. (Contact nursing staff; seek assistance from other colleagues, utilizing Charge Nurse, Clinical Care Supervisor, or Patient Care Manager as appropriate).
• Pages and/or locates physicians and other personnel upon request.
• Notifies RN when patient is called for OR or test.
• Informs RN of "stat" orders immediately if/when notified by physician.
• Participates in the orientation of new colleagues as directed by the Patient Care Manager or Educator.
• Participates in the report and hand-off process with nursing staff obtaining periodic updates throughout the day.
• Checks fax machine for missed laboratory specimen reports and places them in designated log book.
• Receives and/or reviews all written, verbal and electronic communication posted, and responds appropriately, including following new procedures and protocols.
• Notifies appropriate physician or colleague of receipt of faxed communication. Manage and facilitates faxed information as needed.
Patient Discharge Functions
• Works collaboratively with Charge RN to facilitate patient discharges as requested.
• Facilitates transportation services (such as van services).
Medical Record Maintenance
• Assembles and maintains patient charts in the prescribed order per chart order throughout the hospital stay. Reviews chart for:
- Correct order
- Correct chart
- Forms from Formsfast
• Files labs and reports in the correct patient record.
• Initiates universal forms during computer down times.
• Prints appropriate forms from FormsFast such as consult sheets and pre-op checklists.
• Checks for progress notes, prints, and adds to patient chart as necessary.
• Obtains and stores "past" medical records per Medical Record Standard.
• Verifies name of primary care physician and patient’s home phone number with the patient, and corrects on face sheet as necessary. Initials face sheet once information is verified or corrected.
• Verifies that observation status patient records are housed in the appropriate observation chart.
• Generates Meditech reports as directed by Patient Care Manager.
• Monitors for consult orders, contacts consultants, and documents notification of consult.
• Copies restraint sheets daily and submit to Patient Care Manager.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.