Unit Clerk - Co-Op, NICU

This position exists to support the Neonatal Intensive Care Unit by performing essential clerical, organizational, and communication functions that ensure the smooth daily operation of the patient care unit. The Unit Clerk Co‑Op contributes to efficient workflow by managing front‑desk responsibilities, facilitating communication among interdisciplinary team members, maintaining documentation and information systems, and supporting unit organization and supply processes.

As part of a structured co‑op learning experience, the student will be academically supervised by their school's co‑op coordinator. This role enables the student to gain exposure to a high‑acuity clinical environment while providing critical administrative support that enhances the overall functioning of the Level IV NICU.

Essential Functions

• Courteously and professionally greets and assists visitors, families, and staff at the NICU front desk, including promptly answering telephones, directing inquiries, and maintaining a welcoming, family centered environment.
• Facilitates clear communication within the interdisciplinary healthcare team by accurately relaying messages and information from physicians, nurses, ancillary departments, and other hospital units.
• Uses hospital information systems to support unit operations, updating logs, processing documents, and assisting with electronic workflows as appropriate for a unit clerk role.
• Maintains and organizes the NICU work area, ensuring that the front desk and shared spaces remain orderly, clean, and equipped for efficient unit operations.
• Supports the nursing team by maintaining accurate and up to date information boards and communication tools, such as the unit huddle board and daily sheets.
• Assists with maintenance of supply levels by helping monitor and restock designated areas to established par levels.
• Maintains open communication, relaying pertinent information related to patient flow, unit needs, and operational priorities.
• Participates in departmental meetings and training sessions relevant to the role.
• Responsible for cleaning necessary equipment (isolettes, radiant warmers, transport isolettes, shuttles and cribs)
• If reallocated to the sitter role, clerk may assist RN with activities of daily living.

Requirements:

AHA BLS

Minimum 1 year patient care experience preferred (ex: Clinical rotations)

Able to read and write accurately.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .