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Unified Communications Support Technician

Zp Group Llc

IL

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JOB DETAILS
SALARY
$90,000–$110,000 Per Year
SKILLS
Analysis Skills, Call Routing, Cisco Routers, Cisco Switches, Communication Skills, Communication Systems, CompTIA Security+, Detail Oriented, DoD Directive 8140, DoD Directive 8570, Government, IAT - Information Assurance Technical, IP (Internet Protocol), Incident Management, Juniper Networks Product Family, Leadership, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Monitoring, Network Routers, Network Topology, Operational Communications, Operations Processes, Organizational Skills, Packet Flows, Problem Solving Skills, SIP (Session Initiation Protocol), ServiceNow, TDM (Time Division Multiplexing), Telephone Skills, Time Management, Transportation Routing, Unified Communications
LOCATION
IL
POSTED
6 days ago

Piper Companies is seeking a Unified Communications Support Technician to support a government-focused communications and network operations environment. The Unified Communications Support Technician role is ideal for a detail-oriented professional with experience in voice infrastructure, network operations, and incident management who can operate in a 24x7 mission-critical setting supporting national security systems.

Responsibilities of the Unified Communications Support Technician:

  • Create, update, and resolve incidents using ServiceNow, leveraging knowledge of network architecture and communications systems.
  • Notify appropriate stakeholders during network incidents affecting critical systems, circuits, or locations.
  • Execute network operations including configuration and analysis of customer circuits across TDM and SIP trunks.
  • Work directly with customers, stakeholders, and leadership to ensure maximum network availability and minimize operational impact.
  • Proactively monitor network alarms using platform-specific network management tools.
  • Provide global situational awareness and ensure timely communication to leadership and impacted stakeholders.
  • Track, document, and manage incident tickets through the full lifecycle from detection to resolution.
  • Perform configuration maintenance for route plans, route lists, device profiles, calling search spaces, and route partitions.
  • Identify, assess, and recommend solutions for network incidents and configuration deficiencies.
  • Develop and recommend improvements to UC and DRSN operational processes.

Qualifications of the Unified Communications Support Technician:

  • Active Top Secret/SCI clearance required.
  • Must possess DoD 8570 IAT Level II certification (e.g., Security+ CE or equivalent) prior to start.
  • Ability to work in a 24x7 shift-based environment, including nights and weekends.
  • General understanding of voice infrastructure and IP network topologies.
  • Experience with incident management tools such as ServiceNow.
  • Strong communication skills and ability to coordinate across technical and non-technical stakeholders.
  • Experience with SIP, call routing, media call flow, and packet capture analysis preferred.
  • Familiarity with network technologies including routers, switches, Cisco/Juniper platforms, and voice services.
  • Experience in tech control, cyber transport, or circuit actions is a plus.
  • Proficiency in Microsoft Office tools (Outlook, Excel, Word, Teams).

Compensation for the Unified Communications Support Technician includes:

  • Salary range: $90,000 - $110,000
  • Comprehensive benefits package including medical, dental, vision, and 401(k)
  • Opportunity to support a mission-critical, high-visibility federal program
  • Shift-based role with exposure to enterprise-scale communications environments

This job opens for applications on 06/28/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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About the Company

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Zp Group Llc