Unclaimed Property Specialist

Unclaimed Property Specialist I

Project Duration: July through November (Two-Phase Assignment)

This temporary project will support the Arizona Department of Revenue's Unclaimed Property Division and will be completed in two phases:

Phase 1: Email Processing & Data Entry

• Review incoming emails and correspondence related to unclaimed property claims.
• Accurately enter and update information within the Unclaimed Property system.
• Verify information against source documents and maintain detailed records.
• Retrieve, organize, and file documentation while ensuring accuracy and confidentiality.

Phase 2: Customer Service & Inbound Call Support

• Serve as the first point of contact for customers contacting the Unclaimed Property Hotline.
• Handle inbound calls professionally and efficiently while following established call center procedures and scripts.
• Research customer inquiries, identify needs, and provide appropriate information and resolutions.
• Take ownership of customer concerns and ensure a positive customer experience.

Additional Responsibilities

Document Control

• Receive, sort, and distribute incoming mail and correspondence.
• Sign for certified and registered mail.
• Create digital copies of documents for retention and recordkeeping purposes.
• Maintain logs of incoming packages and outgoing correspondence.
• Prepare and process outgoing mail, including express deliveries when necessary.
• Redirect misdirected mail appropriately.

Data Entry & Records Management

• Transfer information from paper documents into electronic databases and systems.
• Verify and update records to ensure data accuracy and completeness.
• Retrieve information from databases as requested.
• Organize and maintain records to support compliance and retention requirements.

Qualifications

Required Skills:

• Strong data entry and recordkeeping experience
• Customer service and phone support experience
• Excellent attention to detail and organizational skills
• Ability to work with confidential information
• Strong computer proficiency and ability to navigate multiple systems

Preferred Qualifications:

• High School Diploma or GED
• Previous call center, administrative, or government experience preferred

Work Environment

• Hybrid schedule: Candidates must be available to work onsite as business needs require.

Additional Requirements

• Resume-to-Resume (R2R) and Cover Letter are required with submission.
• Candidates previously submitted to AZDOR Taxpayer Services Unclaimed Property Specialist I postings are not eligible for consideration.