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Unclaimed Property Specialist

Sunrise Systems Inc

Phoenix, AZ

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JOB DETAILS
SKILLS
Call Centers, Customer Support/Service, Data Entry, Data Formats, Database Technology, Mail Processing, Needs Assessment, Prepare Correspondence, Record Keeping, Resolve Customer Issues, Scripting (Scripting Languages), Telephone Skills, Time Management
LOCATION
Phoenix, AZ
POSTED
10 days ago
Unclaimed Property Specialist 1
4 months
Phoenix AZ (Hybrid)
Hybrid Position - candidate will be required to work in office as needed.

Project go from July until the end November and will happen in two phases:
Phase 1: Receiving emails and entering data into the unclaimed property system.
Phase 2: Answering inbound calls from customers.

Manning the Unclaimed Property Hotline
The first contact and the liaison between Unclaimed Property and its current and potential clients. This position takes ownership for effectively solving customer issues, complaints and inquiries. Specific duties include:
• Managing inbound calls in a timely manner
• Following call CENTER "scripts” when handling different topics
• Identifying customers' needs, clarify information, research every issue and providing solutions

Document Control
Retrieving, classifying and organizing forms and correspondence, specific tasks include:
• Sign for incoming registered for certified mail
• Sort and Distribute mail
• Produce digital copies of documents for retention purposes
• Keep records of incoming packages
• Collect and prepare correspondence to be mailed
• Correct and forward misdirected mail
• Arrange for express delivery when needed

Data Entry
Quickly and accurately capturing information, specific tasks include:
• Transfer data from paper formats into computer files or database systems
• Type in data provided directly from customers
• Verify data by comparing it to source documents
• Update existing data
• Retrieve data from the database or electronic files as requested
• Sort and organize paperwork after entering data to ensure it is not lost

Required Skills: record keeping, data entry, customer service skills, phone experience
Preferred Skills: high school diploma or equivalent

Required Skills
Record Keeping
Data Entry
Customer Service Skills
Phone Experience

About the Company

S

Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

  • Business, management, and technical fields
  • Information technology consulting and software solutions.
  • Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
  • Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

  • Design, development, and support of cloud-based solutions from simple to highly complexed
  • Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
  • Data processing and data migration
  • Application re-engineering and platform migration
  • Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1990
WEBSITE
http://www.sunrisesys.com/