The first contact and the liaison between Unclaimed Property and its current and potential clients. This position takes ownership for effectively solving customer issues, complaints and inquiries. Specific duties include:
Managing inbound calls in a timely manner
Following call CENTER "scripts" when handling different topics
Identifying customers' needs, clarify information, research every issue and providing solutions Document Control Retrieving, classifying and organizing forms and correspondence, specific tasks include:
Sign for incoming registered for certified mail
Sort and Distribute mail
Produce digital copies of documents for retention purposes
Keep records of incoming packages
Collect and prepare correspondence to be mailed
Correct and forward misdirected mail
Arrange for express delivery when needed
Data Entry
Quickly and accurately capturing information, specific tasks include:
Transfer data from paper formats into computer files or database systems
Type in data provided directly from customers
Verify data by comparing it to source documents
Update existing data
Retrieve data from the database or electronic files as requested
Sort and organize paperwork after entering data to ensure it is not lost
Hybrid Position - candidate will be required to work in office as needed.
Required Skills:record keeping, data entry, customer service skills, phone experience
Preferred Skills: high school diploma or equivalent
R2R and Cover Letter required with submission.
Required Skills