Security Comments:
Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO. Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.
Position Description:
Repost of 11385 - do not submit any previously submitted candidates Project go from July until the end November and will happen in two phases: Phase 1: Receiving emails and entering data into the unclaimed property system. Phase 2: Answering inbound calls from customers. Manning the Unclaimed Property Hotline The first contact and the liaison between Unclaimed Property and its current and potential clients. This position takes ownership for effectively solving customer issues, complaints and inquiries. Specific duties include: Managing inbound calls in a timely manner Following call CENTER "scripts" when handling different topics Identifying customers' needs, clarify information, research every issue and providing solutions Document Control Retrieving, classifying and organizing forms and correspondence, specific tasks include: Sign for incoming registered for certified mail Sort and Distribute mail Produce digital copies of documents for retention purposes Keep records of incoming packages Collect and prepare correspondence to be mailed Correct and forward misdirected mail Arrange for express delivery when needed Data Entry Quickly and accurately capturing information, specific tasks include: Transfer data from paper formats into computer files or database systems Type in data provided directly from customers Verify data by comparing it to source documents Update existing data Retrieve data from the database or electronic files as requested Sort and organize paperwork after entering data to ensure it is not lost Hybrid Position - candidate will be required to work in office as needed. Required Skills: record keeping, data entry, customer service skills, phone experience Preferred Skills: high school diploma or equivalent R2R and Cover Letter required with submission. Any previous submissions to the AZDOR Taxpayer Services Unclaimed Property Specialist I postings will be rejected.