UI/UX Digital Specialist

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Groups portfolio of international offerings includes water- and land-based experiences and ferry and transportation services.

City Experiences Hornblower Groups premier experience division offers dining and sightseeing cruises and walking and food tours through the City Cruises Walks and Devour brands. City Ferry, part of Hornblower Groups Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.

Hornblower Groups subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services Inc., a full-service shipping, waterfront logistics, and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing, and website integration services for clients in the transportation, tourism, and entertainment industries.

Today, Hornblower Groups global portfolio covers over 10 countries, over 50 U.S. cities, and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Groups additional corporate offices reside in San Francisco, California, Boston, Massachusetts, Chicago, Illinois, London, United Kingdom, New York, New York, Dublin, Ireland, and across Ontario, Canada.

For more information, visit hornblowercorp.com.

Position Summary

We are seeking a UX/UI Designer to support the strategy design and optimization of our ecommerce web experiences. This role blends hands-on design work with thoughtful user research insights, analysis, component library evolution, and continuous experience improvement. The ideal candidate is comfortable working cross-functionally, understanding user problems and desired outcomes, translating business needs into intuitive user flows, and creating polished, high-fidelity experiences.

Duties and Responsibilities

UX & UI Design

• Develop user-centered design solutions for ecommerce experiences, including navigation, product discovery, checkout flows, and content layout.
• Create wireframes, user flows, process diagrams, and low-fidelity prototypes to support early-stage concepting.
• Build high-fidelity UI designs, visual assets, and interactive prototypes using Figma.
• Design, maintain, and iterate within a UI component library to increase reusability, visual consistency, and delivery efficiency across teams.
• Ensure scalable component-driven design patterns that support long-term growth of the ecommerce ecosystem.

Content Strategy & Experience Architecture

• Partner with marketing, product, and development teams to align content strategy with user intent and business objectives.
• Define page structures, content placement, and messaging hierarchies that drive engagement and conversion.
• Develop and maintain UX documentation, style guides, interaction patterns, and component standards.

User Insights & Optimization

• Monitor behavior analytics and session insights using Microsoft Clarity and Medallia to identify friction points and improvement opportunities.
• Interpret user feedback, heatmaps, scroll paths, and journey insights to inform design iterations.
• Support usability testing, AB testing, and continuous improvement initiatives to guide feature enhancements.

Cross-Functional Collaboration

• Partner closely with business stakeholders to understand goals, requirements, KPIs, and success criteria.
• Collaborate with technical stakeholders and development teams to ensure feasibility, proper implementation, and alignment with technical constraints.
• Present design concepts, rationale, and prototypes to stakeholders in clear, compelling ways.
• Support development handoff through detailed specifications, component definitions, and interaction guidance.

Requirements & Qualifications

• 3-5 years of experience in UX/UI design, preferably within ecommerce or consumer-facing digital environments.
• Proficiency in Figma, including components, auto-layout, prototyping, design systems, and component library management.
• Experience using Medallia, Microsoft Clarity, Hotjar, or similar behavior analytics tools.
• Strong understanding of UX principles, responsive design, accessibility, and modern web patterns.
• Ability to analyze behavioral and qualitative data and turn insights into actionable design changes.
• Excellent communication and collaboration skills, especially in distributed or remote environments.
• Experience designing for mobile-first ecommerce environments.
• Familiarity with AB testing tools, Optimizely, VWO, etc.
• Experience contributing to or maintaining a design system.

RESPECT Service System

The RESPECT Service System embodies our mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO Statement

Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy, or relation, medical conditions, childbirth, breastfeeding, parental status, veteran, and/or military status, disability, physical or mental medical condition, genetic information, or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals where and as they apply. The company also participates in the E-Verify program in certain locations.