UI Claims Coordinator

At ProService, we help Hawaii employers navigate the complexity of running a business — and unemployment insurance is one of the most consequential areas we touch. When a separation happens, employers need someone who knows the process, can represent them credibly, and keeps them informed every step of the way. That’s this role.

You’ll own your caseload from initial claim intake through hearing representation, serving as the primary point of contact for clients navigating the UI process. The work is both regulatory and client-facing — no two separations are the same, hearings require real preparation, and the outcomes you drive directly affect the employers who trust us.

IN THIS ROLE YOU WILL

• Research, prepare, and respond to all State UI requests — including SIDES, BP-35, and monetary determination reviews — with complete, accurate submissions within established KPI deadlines.
• Prepare for and represent ProService and its clients at unemployment insurance hearings before the DLIR-DCD, building strong cases independently and advocating confidently.
• Manage all client and worksite employee communication related to UI claims — answering inquiries, walking people through the process, and resolving escalations by end of business day.
• Onboard and offboard clients into ProService’s UI program, ensuring accurate account setup and seamless transitions.
• Stay current on UI regulations and state requirements, and proactively communicate changes that may affect clients’ businesses.

IS THIS ROLE RIGHT FOR YOU?

This is a compliance role where accuracy, responsiveness, and deadline management matter every day. You’ll be managing multiple concurrent cases, fielding client inquiries, and representing clients at hearings — sometimes all in the same week. The work is detail-oriented and moves quickly, so staying organized and proactive is essential.

This role works best for someone who’s comfortable owning their caseload with general guidance rather than step-by-step oversight. Clients rely on ProService to navigate the UI process on their behalf, and you’ll be their main point of contact. We expect you to stay on top of your workload, communicate early when something needs attention, and come to the table with solutions.

WHAT YOU’LL BRING TO THE TEAM

Prior experience in unemployment insurance claims processing — including separations, appeals, and state correspondence — is important for this role. We’re looking for someone who understands the UI process and is ready to put that knowledge to work from day one.

You’re probably a fit if:

• You have hands-on UI claims experience.You’re comfortable completing SIDES responses, BP-35 forms, or equivalent state correspondence, and you know what an accurate, timely submission looks like.
• You have hearing experience.You’ve prepared for and participated in a DLIR hearing (or equivalent) and can represent an employer or client clearly and confidently.
• You manage a caseload without things falling through the cracks.You stay organized across multiple concurrent cases with different deadlines — you have a system, and it works.
• You communicate clearly with clients under pressure.You can explain complex regulatory topics in plain language and help people feel informed and supported, even when the situation is stressful.
• You take ownership and follow through without being reminded.You speak up early when something needs attention and bring solutions, not just problems.

WORK LOCATION

Hawaii Kai, Oahu — Hybrid

This role is based out of our Hawaii Kai office. We offer a flexible hybrid schedule that gives you the structure of in-person collaboration with the flexibility of remote work.

In office: Tuesday – Thursday | Remote: Monday & Friday

COMPENSATION

The base compensation for this position is $46,000 – $65,000 per year, commensurate with experience and qualifications.

At ProService, compensation is tied to performance. Strong results are recognized and rewarded, and there are clear paths to advance within the Claims & Compliance track and into senior adjuster, team lead, and program management roles.

Benefits include, but are not limited to:

• Fully paid healthcare
• 401(k) with company matching
• Paid parental leave
• Student loan assistance
• Professional development reimbursement
• Employee Assistance Program (EAP)
• Paid time off

WHY YOU’LL LOVE PROSERVICE

ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands. Backed by Silver Lake and recognized as one of Hawai?i’s Best Places to Work for 20 consecutive years, we’re a team of high performers united by one mission: Empowering Employers to Succeed in Hawai?i.

• A PROhana unlike any other. We assume the best in each other, give feedback focused on what’s right—not who’s right—and show up every day. This isn’t just a workplace. It’s a community.
• Do work that matters. You’ll see exactly how your contributions move the needle—meaningful problems, real decisions, and a seat at the table.
• Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth.
• Compete, collaborate, and win together. High expectations, real accountability, and a team of experts ready to help you push through any obstacle.
• Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off—just to name a few.