Application Programming Interface (API), Automation, Cisco Network Systems, Cisco Unified Communications Manager (CUCM), Customer Satisfaction, Establish Priorities, H.323, ISDN (Integrated Services Digital Network), ITIL (IT Infrastructure Library), Identify Issues, Internet/IP Telephony, Interpersonal Skills, Java, MGCP (Media Gateway Control Protocol), Network Administration/Management, Oracle, Organizational Skills, Perl Programming Language, Presentation/Verbal Skills, Python Programming/Scripting Language, REST (Representational State Transfer), SCCP (Signaling Connection Control Point) Protocol, SIP (Session Initiation Protocol), SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), Team Player, Writing Skills