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UCaaS Channel Account Manager -US Based Lower 48 States

Vitel Global Communications

South Plainfield, NJ(remote)

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JOB DETAILS
SKILLS
Alliance/Partner Management, Alliance/Partner Marketing, Artificial Intelligence (AI), Business Development, Business-to-Business (B2B), Channel Management, Channel Support, Cloud Computing, Communication Skills, Conversation Engine, Customer Relations, Customer Relationship Management (CRM), Dental Insurance, Health Insurance, Inside Sales, Interpersonal Skills, Marketing, Marketing Communications, Multitasking, Negotiation Skills, Partner Sales, Performance Analysis, Philosophy, Pricing, Problem Solving Skills, Product Development, Record Keeping, Research & Development (R&D), Revenue Growth, Sales, Sales Demonstration, Sales Management, Sales Strategy, Sales/Support Engineering (SE), Solution Sales, System Integration (SI), Time Management, Trade Shows, Training/Teaching, Value-Added Resellers (VAR), Videoconferencing, Vision Plan, VoIP (Voice over IP), Voice Products, Willing to Travel
LOCATION
South Plainfield, NJ
POSTED
9 days ago
Benefits:
  • Bonus based on performance
  • Flexible schedule
  • Opportunity for advancement
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

About Role
The successful UCaaS Channel Manager is responsible for driving revenue growth and managing client relationships for cloud-based communication solutions, including voice, video, messaging, and collaboration platforms. The job is a hunting position, focused on recruiting new partners, with a focus on new logo generation.


In this role you will be expected to learn current and developing products, become a trusted advisor for partners you recruit, blending sales, consulting, and customer success, working with businesses to modernize their communications infrastructure. This job requires up to 25%-50% travel for customer sites, partner visits, tradeshows, etc.

Role: UCaaS Channel Account Manager (Mid-Level)
Location: Remote
Position: Fulltime + Benefits (Medical, Dental, LTD, STD, Vision)
Compensation: Base + commissions

  
Key Responsibilities
Partner Recruitment & Relationship Management


  • Recruit and maintain relationships with assigned channel partners
  • Serve as the primary point of contact for partner inquiries and support 
Sales Enablement
  • Train partners on UCaaS & AI enabled products, pricing, and competitive positioning 
  • Assist partners with sales strategies, demos, and proposals 
Pipeline Development
  • Work with partners to identify, qualify, and progress sales opportunities 
  • Help drive partner-generated pipeline and revenue growth 
Deal Support
  • Collaborate with internal teams (sales engineers, marketing, operations) 
  • Support quoting, pricing, and contract processes 
Performance Tracking
  • Monitor partner performance and pipeline activity 
  • Maintain accurate records in Hubspot 
Market Awareness
  •  Stay informed on UCaaS trends, competitors, and industry developments 
Required Qualifications
  • Bachelor’s degree (Business, Marketing, Communications, or related field preferred) 
  • 2-5 years of experience in sales, account management, or customer-facing roles
  • Strong existing relationships with VARs/MSPs/MSSPs/System Integrators
  • Strong communication and interpersonal skills 
  • Basic understanding of UCaaS/CCaaS/ or cloud technology
  • Ability to manage multiple priorities and work in a fast-paced environment 
Preferred Qualifications
  • Experience with Hubspot
  • Exposure to telecom, VoIP, AI, or UCaaS products
  • Previous internship or role in sales, partnerships, or customer success 
Key Skills
  • Relationship building 
  • Sales and negotiation fundamentals 
  • Presentation and training skills 
  • Problem-solving/Solution Selling
  • Time management 
About Company:
Vitel Global is a highly innovative AI based UCaaS provider, that is heavy in R&D with over 200 developers globally. Unlike other UCaaS providers in this space, innovation drives our GTM strategy, through continuous product development, and a focus on creating advanced features, and solution sets for the SMB to Mid-Enterprise markets.


Through continuous innovation and product development, Vitel is transforming the ease of communications for B2B with products such as our built-in voice-to-voice translations services in video conferencing, built in note taker, voice analytics, 60+ AI Assistants, voice enabled avatar website chat bot (100+ languages), plus other meaningful bolt on solutions. Beyond this, Vitel provides additional services like AI Scrubbed Lead Gen Lists, and supporting AI Assistants to help drive inbound and outbound revenue, which ultimately helps round out our “Business in a Box” philosophy.

Address: 
New Jersey
295 Durham Avenue,
Suite D,
South Plainfield, NJ 07080

This is a remote position.

About the Company

V

Vitel Global Communications