TWP (Helpdesk/Computer Support Technician)

TWP (Helpdesk/Computer Support Technician)

Salary

$25.06 - $36.80 Hourly

Location

Temecula, CA

Job Type

Temporary Worker (Full Time)

Job Number

03363

Department

Academic Technology Services

Division

Institutional Effectiveness/Research/Grants

Opening Date

03/19/2026

Closing Date

Continuous

Salary Level

17

Salary Schedule Range (From Step - To)

1-14

Weekly Hours

40

Daily Work Schedule (Start - Stop)

Varies (TBD)

Contract Length

Less than 10 months

Occupational Group

CT Classified Temporary

Position Type

N Non Regular (TWP or OOC)

Categorically Funded

No

# of Positions

1

• Description
• Benefits

JOB SUMMARY

We have an exciting opportunity for a TWP (Helpdesk/Computer Support Technician) located at our campus in Temecula, CA

Under general direction, the Helpdesk/ Computer Support Technician reports to the Supervisor, Technology Support Services or designee and provides timely and effective support to the user community for district-supported computer systems, software and hardware. Incumbents support end users for the operation and use of computers and peripheral equipment, mobile devices, and AV equipment. Incumbents assist with problem identification and resolution by assisting end users, or by determining escalation priority to the appropriate district personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements and duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.

• Respond to inquiries and requests and provide technical assistance to end users on computers, and peripheral equipment

• Troubleshoot:

• hardware, software, network interface and other problems ranging from simple to the complex

• hardware, software, and application problems, determines source of problems, research problems and recommend solutions

• Answer the Helpdesk telephone and email and respond to those inquiries and requests by providing technical support

• Communicate with and dispatch technicians

• Resolve or coordinate action by District staff, the assigned supervisor, and/or vendors to resolve identified problems

• Maintain:

• an inventory of assigned computer and/or other technology hardware and software

• records of maintenance and repair jobs, performed on equipment with associated resolutions

• Help Desk issue tracking system

• an inventory of area computer and/or drives, devices and electrical and mechanical support devices

• "loaner equipment

• Diagnose computer, network and/or AV hardware malfunctions

• Perform maintenance and repair, replacing components and equipment when necessary

• Coordinate repair of computers with users and outside service repair technicians

• Install software upgrades

• Configure and fine tune operating systems to enhance computer performance for the user

• Establish priorities for hardware support requests

• Provide on-the-job training and advice to staff

• Establish network accounts and access rights

• Assist and/or train users with District supported hardware and software

• Advise users on effective use of software to meet their departmental needs

• Assist with tracking and maintaining technical libraries

• Prepare and maintain various Help Desk reports

• Develop knowledge and technical skills on a continuous basis to keep up with technology

• Monitor:

• reviews of computer and/or technology hardware products

• trends in computer and/or other hardware/software technologies

• Salvage outdated computer and peripherals

• Obtain quotes, and assist with purchase requisitions for hardware and software

• Communicate changes in supply characteristics to the person in charge of the annual purchase of technology supplies

KNOWLEDGE, SKILLS AND ABILIITES

The incumbent should possess knowledge of:

• Computing devices, computer hardware components and peripheral devices, operating systems, computing device characteristics and configuration settings
• Use capability characteristics and limitations of computing devices and related equipment
• Methods and techniques for troubleshooting and determining the causes of computing devices hardware and software problems, and device errors and failures
• Network operating system characteristics and configuration requirements
• Basic methods and practices in installing devices
• Technical documentation writing

The incumbent should possess skills in:

• Working effectively as a team member
• Meeting schedules and timelines
• Communicating effectively both orally and in writing
• Maintaining documentation and records
• Handling multiple assignments simultaneously and set priorities based on customer needs

The incumbent should possess the ability to:

• Operate personal computers and personal computing devices, server, and peripheral equipment
• Obtain concise information from users to identify their needs and develop solutions
• Troubleshoot computer hardware, software problems and make minor modifications and repairs
• Work in physically uncomfortable and unclean areas
• Follow and apply written and oral work instructions
• Prepare and maintain records and reports
• Make sound independent judgments within established guidelines
• Establish and maintain cooperative and effective working relationships with others, including those from a diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff

QUALIFICATIONS AND REQUIREMENTS

MINIMUM QUALIFICATIONS

• A high school diploma or GED; AND
• Two (2) years of increasingly responsible, professional experience in PC operations, support, or maintenance; AND
• Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff

DESIRED QUALIFICATIONS

• Experience with computer operations, support, or maintenance
• Professional experience working in a helpdesk position
• Professional experience working in customer service

To view the minimum qualifications for a specific Classified or Supervisory/Confidential position, please visit the MSJC Job Descriptions page and search for the desired position. If a positions minimum qualifications include an educational requirement, please attach transcripts of ALL college-level coursework.

• To ensure a fair and compliant screening process, application materials must only include minimal personal information. Application materials must not include your date of birth, Social Security number, photographs, URLs, QR codes, LinkedIn profiles, or any other embedded links directing to personal information or external websites. The only exception applies to transcript documents where certain information may appear by default. Application submissions containing any of the above items will be marked as incomplete and will not be considered*

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential job functions.

Environment: Work is generally performed in an indoor classroom that may also include working in a lab setting.

Physical: Primary function requires sufficient physical ability and mobility to work in a classroom and or lab setting and may travel from site to site; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach and twist; to lift carry, push, and/or pull light to moderate amounts of weight occasionally lifting up to 30 pounds or more, carrying supplies, equipment; to operate classroom equipment requiring repetitive hand movements and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

Hearing: Hear in the normal audio range with or without correction.

THE COLLEGE

To learn more about Mt. San Jacinto Community College District, you may visit https://msjc.edu/humanresources/

BENEFITS DEPEND ON JOB CLASSIFICATION:

MSJC offers benefits to permanent, full-time and part-time employees. Detailed information is provided during employee New Hire Benefits Orientation.

To review the Benefits Summary, click here.

Employer Mt. San Jacinto College

Address 41888 Motor Car Parkway

Temecula, California, 92591

Phone 951-487-3161

Website http://msjc.edu/HumanResources/Pages/default.aspx