The Turndown Attendant in the Housekeeping department is responsible for ensuring that each guest room exemplifies The Breakers’ standards for care and cleanliness and preparing the room for guest’s rest and relaxation. The Turndown Attendant is also responsible for assisting guests as needed and providing friendly, courteous, and professional service. Weekends and Holidays required.
Qualifications:
- High school diploma or equivalent.
- Previous experience in housekeeping or hospitality is preferred.
- Excellent attention to detail and organizational skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Physical ability to lift and carry cleaning supplies and equipment up to 50lbs.
Responsibilities:
- Clean and maintain guest rooms according to established standards.
- Prepare rooms for guests' arrival by ensuring all amenities are stocked and in place.
- Provide turndown service in the evenings, including refreshing linens, turning down beds, and adjusting lighting.
- Address guest requests promptly and professionally.
- Report any maintenance issues or cleanliness concerns to the appropriate department.
- Adhere to safety procedures and company policies at all times.
- Collaborate with other team members to ensure guest satisfaction and a smooth operation.