If you are a highly motivated individual with a business and tax background and experience in managing a high performing team, we need you to lead a team of highly qualified tax professionals. You will be providing leadership and performance management to a team of front line Tax Experts or Leads, who provide guidance to customers completing their taxes in TurboTax. This is full time U.S. (Remote) Manager 1 role for TurboTax Live
Responsibilities
Deliver the highest quality support to TurboTax customers through performance management of talent
Create a high-performing team that provides Care that is so good, our customers rave about it
Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
Foster a team environment of collaboration, accountability, and continuous improvement
Effectively lead using Intuit Values and align your team with the values
Effectively use data to evaluate, identify and coach performance.
Lead the team through a fast-paced, constantly changing environment
TurboTax Live serves customers in all time zones, 7 days per week during tax season. Candidates must be willing and able to consistently work hours to support their teams that live in all time zones and work varied schedules. Please note this is a full-time position typically requiring a minimum 40 hours per week, with possibility for additional hours worked during tax season
Typical Deliverables:
Drive quality customer engagements by monitoring your team's performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals.
Accurate, efficient resolutions to escalated customer issues
Provide growth and collaboration opportunities through use of employee one-on-one sessions, team op mechs and ongoing learning sessions
Focus on retention of staff, addressing expert needs and concerns timely
Enhance team performance through employee coaching and mentoring, including motivational and difficult conversations
Act as the conduit between the team and the business by condensing and disseminating large amounts of information
Timely review and completion of administrative tasks such as payroll and schedules
Possess strong business acumen
Able to effectively communicate to multiple skill levels and personalities
Drive or contribute to projects to improve the overall customer and expert
Experiences and help introduce new services or processes being developed
Qualifications
3+ years' experience supporting/managing/leading a customer-facing team
Remote management experience a plus
3 + years of experience preparing at least 30 tax returns/year for5 + years a plus
Business and Estate taxes a plus
Deep tax knowledge required.
Active credential a plus:EA (Enrolled Agent),CPA (Certified Public Accountant), orPracticing Attorney with strong tax preparation experience
Understanding of how to manage a team and provide them with guidance in being successful
Proficient with technology; solid knowledge of computer operations, Microsoft Office (Word, Excel, PowerPoint, etc.) and Google (Forms, Doc, Sheets, Slides, etc.)
Critical thinking, following process and procedures, multi-tasking, problem solving, and teamwork
Goal oriented self-starter, able to work independently and as part of a team
Demonstrated ability to both drive and support project work in a team setting
Experience with Business Tax (S-corp, Partnership and/or C-corp) return preparation is a plus
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
California $45.50 - $61.00
Colorado $43.00 - $58.50
Massachusetts $45.50 - $61.00
New York $45.50 - $61.00
Washington $43.00 - $58.50
Washington DC $45.50 - $61.00