TSS Engineer 2 Europe

The Position

This position is a member of the Sales & Marketing Department.  The TSS Engineer 2 will report directly to the Bartell UK General Manager.

Job Description      

Primary Responsibilities (all would require domestic and international travel)

• Perform satisfactory equipment start-up at Customer locations.
• Support field commissioning and installation (domestic and international)
• Support onsite and field troubleshooting & commissioning efforts
• Provide correct and adequate equipment training to the Customer’s operators and maintenance personnel
• Provide technical support and service to our Customers
• Assist in the compilation and content of equipment manuals
• Edit spare parts list identifying critical spare
• The ability to read electrical schematics an advantage
• The ability to connect to a plc and perform edits with engineering support
• Promote the sale of Bartell product and services to our Customers
• Provide Sales and Marketing personnel with technical assistance as required
• Assist in Marketing and R&D trials
• Provide feedback to Sales, Marketing and RPG departments through visit reports
• Assist with Sales and Marketing promotional activities as required.
• Conduct maintenance and line audits at Customer locations.
• Assist Customers in the selection of spare parts and machine upgrades
• Follow a Standard Operating Procedure and complete all necessary documentation required per trip requirements

Job Functions to Perform (Non-Travel & Travel Time)

• Assist with resolving Open Issues in the field
  • Open issues sheet to be maintained weekly on Monday.com
• Assist with supporting Field Commissioning
  • Both phone and email support required
• Assist with Customer Support both through email and phone calls
  • Assist with maintaining the 24hr technical support hotline as required through on call schedule.
• Creating and Maintaining training programs for Bartell Machines to train operators and Bartell Personnel
  • Creating and Maintaining outlines for training programs for Bartell Equipment to train operators and maintenance personnel
    • To create consistent standard training covering all necessary functions of the machinery, that the TSS Team will train operators and maintenance personnel on
  • Creating and Maintaining Modular Training Manuals for Bartell Equipment to train operators and maintenance personnel

Job Requirements

Education

Engineering Qualification is expected together with hands on experience.

Skills & Relevant Work Experience

• Must adhere to all facility-wide safety standards and practices.
• Candidate should have a thorough understanding of engineering drawings, hands-on industrial machinery, excellent communication and interpersonal skills
• Candidate should have intermediate computers skills including a good working knowledge of Microsoft Word, Excel, and AutoCAD.
• Fluency in English
• Ability to oversee and lead equipment startup and oversee the commissioning process for projects on frequent basis
• Adhere to programs and activities that are in full compliance with all related Heico Safety Standards. Monitor and maintain accurate records.
• Ability to react quickly to customer problems and complaints in a professional and courteous manner (including intense situations)
• Ability to travel and work odd hours including frequent foreign and domestic travel
• Familiarity with machine alignment and balancing
• Manages daily reporting responsibilities as it relates to the position.
• Background in plant engineering or maintenance with experience in machinery troubleshooting
• Customer Interaction
• General Machine Shop knowledge
• Candidate should have ability to assert themselves in an unbiased manner while maintaining high level of cooperation
• PLC Skills – Allen Bradley and Siemens an advantage
• Hands-on knowledge of industrial machinery
• Familiarity with PLC controls and motor drives an advantage

Travel Requirements: Up to 65%

EOE M/F/D/V