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Trust Operations Manager

Columbia Bank

Salem, OR

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JOB DETAILS
SALARY
$70,000–$110,000 Per Year
SKILLS
Accounting, Accounting Policies, Accounting Software, Analysis Skills, Asset Management, Bank Secrecy Act, Banking Regulations, Business Analysis, Business Banking, Business Performance Management, Change Management, Coaching, Communication Skills, Corporate Policies, Customer Service Operations, Disbursements, Document Management, Employee Terminations, Fee Schedule, Industry/Trade Analysis, Interpersonal Skills, Know Your Customer (KYC), Maintain Compliance, Maintenance Services, Mentoring, Money Laundering, Negotiation Skills, Network Programming, Network Software, Operating Systems, Operational Support, Operations Management, PC (Personal Computer) Systems, People Management, Performance Analysis, Performance Reviews, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Productivity Management, Project Development, Project/Program Coordination, Project/Program Management, Reconciliation, Regulations, Regulatory Compliance, Regulatory Requirements, Revenue/Sales Reporting, Risk Analysis, Risk Management, Sales Management, Schedule Development, Securities, Staff Training, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Strategy, Technical Training, Time Management, Transaction Processing/Management, Vendor/Supplier Management
LOCATION
Salem, OR
POSTED
1 day ago
About the Role:


This position supervises and oversees all operational and accounting functions of Trust Operations. The Trust Operations Manager provides technical direction, training, and support to operations staff and other company employees on system-related procedures. They ensure compliance with company and department policies and regulatory requirements, and that internal systems are maintained and functioning properly. They are responsible for ensuring that daily cash movement and settlement requirements are met.


+ Train and/or oversee the training of staff in computer functions and features for securities settlement, daily reconciliation, and accounting processes

+ Delegate tasks and monitor workflow in order to support cross-training efforts to increase productivity

+ Monitor employee work performance, prepare performance evaluations, and coach employees on performance improvement objectives

+ Interview, hire, and terminate employees in accordance with established policies and procedures

+ Ensure timely and accurate client service by the ops team to its internal clients (admin and investment teams)

+ Maintain departmental desk procedures for each functional area/desk

+ Coordinate and implement projects and work assignments according to Trust Company and department objectives, policies, expectations, and customer requirements

+ Act as project lead and/or specialist for projects as assigned

+ Act as the project coordinator for special projects

+ Act as the operational liaison on projects with trust offices, bank departments, and the holding company

+ Ensure that special projects are completed and implemented in a timely manner

+ Assess objectives for assigned project phases and recommend technical strategies and tactics to satisfy business needs

+ Deliver presentations and reporting to executive-level staff, providing updates on the development of project objectives including project scope, risk identification/mitigation, negotiation on project deliverables, timelines, and resources

+ Act as a liaison between Trust Company employees and technical organizations by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems

+ Recommend and implement changes to or new workflows to strengthen and ensure consistent processing inputs and outputs

+ Remain current on new regulations or industry trends that affect securities operations

+ Performs or supervises Reviewing trust system entries ensuring accounts are balanced

+ Performs or supervises Ensures integrity of incoming/outgoing wire transfers

+ Performs or supervises Ensures prompt and accurate posting of customer transactions

+ Performs or supervises Certification of departmental operating accounts within established timeframes

+ Performs or supervises Suspense account entry clearing monthly

+ Performs or supervises Daily settlement with primary and secondary custodians

+ Performs or supervises Client disbursement checks, electronic transfers and statement rendering

+ Performs or supervises Fee schedule set and maintenance and revenue collection and reporting

+ Performs or supervises Asset set-up and distribution

+ Performs or supervises Tax form processing and filing (set-up, transmission, withholding deposits and filing required tax forms - 945, 1042)

+ Performs or supervises Income Processing

+ Performs or supervises Capital changes / Corporate Actions

+ Performs or supervises Vault Custodial duties

+ Performs or supervises Record Retention

+ Performs or supervises Risk Assessment and Compliance monitoring

+ Performs or supervises Administering the IRA – RMD process (calculation only)

+ Performs or supervises Manages the accounting vendor service request listing and priority queue

+ Performs or supervises Prepares documentation for Audits and regulatory exams

+ Performs or supervises Prepares various management and board report

+ Performs or supervises Filing of state abandoned property reports and transferring of funds/assets (escheatment)

+ Performs or supervises Wash sale transaction identification and adjustments

+ Performs or supervises Provide client specific special reporting requests

+ Performs or supervises DR/BCP testing with trust accounting software provider

+ Performs or supervises Establish, maintain and provide assistance on internet access for clients and related third parties

+ Performs or supervises Verification of new customers for BSA/CIP/KYC/OFAC/AML related requirements

+ Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

+ Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

+ Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

+ May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

+ Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.

+ Takes personal initiative and is a positive example for others to emulate.

+ Embraces our vision to become “Business Bank of Choice”

+ May perform other duties as assigned.


About You:


+ 8 years — of experience in Trust Operations (Required)

+ Thorough understanding of departmental provisional/business goals and how they contribute to the Trust Company’s business objectives

+ Effective written and verbal communication and presentation skills

+ Effective time and project management skills

+ In-depth knowledge of the Trust Accounting System, various personal computer operating systems, networking, and software programs

+ Ability to work effectively in a team environment

+ Ability to accomplish work assignments under minimal or no supervision and sometimes tight schedules

+ Well-developed analytical skills

+ Team leader or supervisory experience

+ Training and mentoring skills

+ Interpersonal skills to effectively supervise staff

+ Occasional travel


The pay range for this role is $70,000.00 to $110,000.00


The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.


Primary Location: Ability to work fully onsite at posted location(s).


550 Center St NE 2nd Floor Salem OR 97301-3746


Our Benefits:


We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.


We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.


Our Commitment to Diversity:


Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com .


To Staffing and Recruiting Agencies:


Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

About the Company

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Columbia Bank