Truck Service Advisor I

Theres never been a better time to join TravelCenters of America. For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance, and essential services.

Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting-edge technology, and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TAs success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company, and shaping TAs future.

Job Summary

Our Truck Service team is comprised of nearly 3000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came.

Responsibilities

In this role, you can expect to:

• Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
• Have extensive knowledge of the products we sell and the services we provide
• Have strong suggestive selling skills to help generate revenue
• Ability to influence in a professional manner while displaying high integrity
• Write detail and process pay out Work Orders and OTC transactions
• Properly write up an ETA Work Order
• Secure Purchase Orders
• Prepare and communicate quotes to customer
• Source parts from outside vendors and coordinate delivery
• Prepare end of shift drop and shift report
• Understand various payment types
• Ensure the cleanliness of service counters, showroom, and customer restrooms
• Maintain the safety of both our customers and team members

What Wed Like to See

A dedicated individual who works well with others and is excited to be part of our team. We are looking for someone with:

• High School Diploma or GED
• Good verbal and written communication skills
• Previous cashier and customer service experience, experience in repair or parts shop preferred
• Presents self in a professional manner to customers, management, and coworkers
• Strong suggestive selling skills
• Basic computer skills
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions
• A valid drivers license

What We Offer

With us, youll enjoy:

• Competitive wages
• Medical, dental, vision, and life insurance
• 401k with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food, and fuel
• Opportunity for growth and advancement with company-paid training

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers.

Equal Opportunity Employer

Our travel centers serve thousands every day, not one traveler is the same, and our team must reflect that. We can return every traveler to the road better than they came only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service, or Veteran status, genetic information, or membership in any other category protected by applicable federal, state, or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Typical Physical Demands

In this role, the team member is regularly required to:

• Talk and hear
• Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally
• Lift up to 50 lbs and/or move heavy objects
• Specific vision abilities required by this job include:
• Close vision
• Distance vision
• Color vision
• Peripheral vision
• Depth perception
• Ability to adjust focus

All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to:

• Outdoor elements in all seasons
• Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration
• The noise level in the work environment can be loud at times
• While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time for any reason.