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Troubleman (Factoria)

Puget Sound Energy, Inc

Clyde Hill, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Alternative Energy, CDL Driver's License, CPR Certification, Class A License, Communication Skills, Computer Skills, Construction, Customer Support/Service, Driver's License, Electrical Engineering, Electricity, Emergency Response, Energy Efficiency, Event Management, Federal Government, Federal Laws and Regulations, First Aid, Heavy Lifting, Identify Issues, Incident Response, Laptop PC, Leadership, Machine Tool, Maintenance - Electrical, Maintenance Services, Order Processing, Problem Solving Skills, Regulatory Compliance, Report Distribution, Smartphones, State Laws and Regulations, Team Player
LOCATION
Clyde Hill, WA
POSTED
30+ days ago
Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE'sElectric Operationsteam is looking for qualified candidates to fill anopenTroubleman (Factoria)position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.
Job Description

Puget Sound Energy is seeking a Troubleman to join our Factoria team. The Troubleman serves as a first responder to issues on our transmission and distribution system. In this role, you will troubleshoot electrical problems, often operating as a one person crew. Using the tools, materials, and technology provided, you will respond to both emergency situations and customer-related service requests across Puget Sound Energy's electrical system.

Depending on the extent of the damage, you may initiate temporary repairs, call in a line crew for more complex restoration work, or coordinate with third-party service providers for contracted repairs.

Because this is a door to door role, the selected candidate must live within 30 minutes of their bid headquarters or bid service area. The position requires regular interaction with internal teams, engineers, contractors, and members of the public. Strong communication skills and a commitment to exceptional customer service are essential. While much of the work is performed independently, the ability to collaborate effectively with crews is equally important.

Work is dispatched through smartphones and laptops, and Troublemen are expected to maintain accurate status updates, submit photos, and document key information as part of field operations.

As a first responder, the Troubleman is often the initial PSE representative on-site during emergencies-such as vehicle collisions involving utility infrastructure or other hazardous situations. In these moments, you are expected to lead with safety, ensuring the protection of yourself, your peers, and the community.

Safety is the number one priority for Puget Sound Energy. This position requires participation in safety and tail gate meetings, performing safety inspections, identification and reporting of safety incidents and unsafe conditions, obtaining and maintaining required licenses and certifications and participation in emergency response drills.

All PSE employees must demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

This job is under federal regulation by the Department of Transportation (DOT) and is subject to pre-employmentand random drug screenings that include screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities


Safely respond to emergency incidents, isolate and secure all electrical hazards
Safely install and repair services, secondaries and primaries
Install, remove and read meters
Refuse and troubleshoot transformers and replace line and transformer fuses
Patrol lines; operate line sectionalizing switches and unattended substations
Take load and voltage readings on transformers, circuits, and respond to "out of service" calls, and restore service
Locate, switch, and safely clear all electrical hazards in distribution systems and report conditions requiring work of line crews
Take switching orders for line clearances
Patrol and switch on transmission systems in planned and trouble events
Participate in meetings and problem solving groups with coworkers and management
Achieve and maintain proficiency in current and new technologies
Direct duties of others as assigned
Train others in department specific to safety, operations, maintenance, and repair procedures
Perform incidental duties as required

Minimum Qualifications


Applicant must be a qualified journeyman lineman from an accredited union or college apprenticeship program with five (5) or more years' experience as a Journeyman Lineman.
Applicant should have experience/background working electrical emergency response as a journeyman lineman.
Must reside within service territory as defined by headquarters bid or within thirty (30) minutes of the headquarters.
Must know the fundamentals of electricity required in metering, service, line construction, maintenance work and have the ability to use tools necessary to do the job, including computer skills and equipment of the trade.
Must know materials used in line and service construction, maintenance, metering work.
Must possess a valid driver's license, as well as have and maintain a current Commercial Driver's License (CDL) Class A.
Must be knowledgeable and comply with all Company standards, policies, practices and procedures as well as State and Federal safety regulations as they pertain to the job.
Must have or obtain and maintain a valid First Aid and CPR card.
Must have the ability to interact and communicate effectively with co-workers, as well as Service Providers, Contractors, other utilities, State and Federal agencies and the public.
Must be readily available to respond to outages and emergencies.

Additional Information

New hires will start as Troubleman I with a wage of $74.14. They will advance to Troubleman II after satisfactory completion of the orientation and training period, including assigned training tasks, or after twelve (12) months, whichever comes first, at which point their wage will be $77.04.

Job Conditions and Physical Efforts


The duties and responsibilities are performed in an outdoor environment, which include all weather conditions, noise levels, hazardous conditions, and on the full range of work surfaces.
The position involves sitting, standing, walking, moderate to heavy lifting, moderate carrying, bending, reaching, kneeling, twisting, balancing and climbing and operation of equipment, tools, and machinery.
The use of PPE (protective clothing and/or personal protective devices) is required.
Requires driving a company vehicle.

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is$74.14-$74.14, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.

About the Company

P

Puget Sound Energy, Inc