TRIO Senior Academic Coach (Program Director)

# Posting Details

## Business Title TRIO Senior Academic Coach Program Director

## Posting Category

• Salary Grade: 07
• Salary Plan: Professional Non Bargaining
• Hiring Range: Pay Rate

## Department

• Trio

## Department Description This position directs the TRIO Program as well as provides premier leadership to Academic Coaches in support of TRIO. Oversees efficient and effective operations of the TRIO including Student Support Services SSS projects. Accountable for allocation of resources and program results. Supervises the delivery and evaluation of program services to ensure progress and compliance in the area of student recruitment, retention, and graduation of program participants. Serves as an advocate for first-generation and low-income students in various Cleveland State University (CSU) settings. Responsible for proposal and federal grant writing and reporting. Performs other functionally related duties as assigned.

## Position Location Main Campus

## FTE 1.0

## Job Summary

• Assigns student caseloads to Academic Coaches and assesses difficult cases.
• Identifies appropriate measures to aid staff in student assistance.
• Analyzes and interprets reports on student degree progression and makes data-informed decisions, delivers high-quality supports, programs, and services, and addresses barriers that may prevent success.
• Presents at meetings, workshops, and other venues for internal and external stakeholders to disseminate and enhance Cleveland State Universitys retention strategies.
• Represents CSU at various recruitment events, meetings, and serves on committees.
• Performs other functionally related duties as assigned.

## Minimum Qualifications

• Bachelors degree, preferably in student personnel services, adult learning & development, counseling, guidance, education, or a related field of study.
• Five (5) years of progressive experience in higher education academic advising, graduation success coaching, or in a higher education student services area.
• Supervisor or leadership experience.

## Preferred Qualifications

• Masters degree, preferably in student personnel services, adult learning & development, counseling, guidance, education, or a related field of study.
• Experience in professional development related to academic advising and coaching.
• Experience working with student populations and experience in student recruitment efforts.
• Proficient in academic advising, coaching, and planning software.
• Experience working with integrated software systems as an end user.

## Knowledge, Skills, and Abilities (KSAs)

• Proficient in written and verbal communication skills; the ability to make effective presentations, have strong public speaking skills, develop and drive change, and effectively communicate change.
• Excellent interpersonal skills and have a "Customer Focus" attitude and delivery.
• Possess a high degree of confidentiality to available information.
• Supports community through workforce planning, organizational effectiveness, problem solving, hiring, retention, facilitation, and decision-making skills and competencies.
• Knowledge and ability to utilize social media/network communications.
• Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being highly organized, self-directed, and forward-thinking.
• Ability to motivate coaches and develop others.
• Ability to manage projects, meet deadlines, and tackle emergencies and difficult situations.
• Ability to successfully perform general math calculations and have strong calculation skills.
• Able to provide and explain performance metrics.
• Ability to increase persistence, retention, and graduation rates.
• Proficient in Microsoft Office Suite including Word, Excel, Access, Outlook, Teams, and PowerPoint.
• Ability to work evenings and weekends as required.

## Requisition Number PT0703803S

## Date grant position or appointment expires For Funds Available

## Temporary and Waiver of Posting Special Instructions to Applicants ### Applicant Instructions Offer of employment is contingent on satisfactory completion of the Universitys verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check. Applications will be exclusively accepted online at http://www.csuohio.edu/officeshrd/employment.html. Mailed or emailed application materials will not be accepted.

### Hours per week 40

### Work Schedule Typically Monday - Friday, 8:00 AM - 5:00 PM

## Advertising Copy Full Time / Part Time: Full Time

## Posted Date 03/18/2026

## Close Date / Application Deadline Open Until Filled

## Yes / Review Begins 03/25/2026

## Tentative Start Date [Not Specified]

## Supplemental Questions Required fields are indicated with an asterisk.

1. How did you hear about this employment opportunity?

   • Public Job Posting
   • Internal Job Posting
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • CSU Website
   • Other (If you selected Public Job Posting or Other, please provide source.)

2. Do you require any type of accommodation should you be invited to campus for further screening?

   • Please contact CSU at 216-687-3636 if you need accommodation.
   • Yes / No

3. Are you able to perform the essential functions of this position with or without reasonable accommodation?

   • Yes / No

4. Do you have a Bachelors degree?

   • Yes / No / No Response

5. Do you have five (5) years of progressive experience in higher education academic advising, graduation success coaching, or in a higher education student services area?

   • Yes / No

6. Do you have supervisor or leadership experience?

   • Yes / No

## Application Documents ### Required Documents

• Resume

### Optional Documents

• Cover Letter
• Letter of Application