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Triage Registered Nurse Charles River Practice (40 hours Days)

Boston Medical Center

Boston, MA

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JOB DETAILS
SKILLS
Advanced Cardiac Life Support (ACLS), Analysis Skills, Calendar Management, Clinical Medicine, Clinical Nursing, Communication Skills, Computer Skills, Disease, Documentation, Emergency Services, English Language, Epidemiology, Establish Priorities, Healthcare, Healthcare Providers, Home Care, Interpersonal Skills, Managed Care, Medical Record System, Multilingual, Multitasking, Needs Assessment, Negotiation Skills, Nursing, Nursing Credentials, Nursing Management, Organizational Skills, Patient Assessment, Patient Care, Patient Education, Patient Follow-up, Presentation/Verbal Skills, Primary Care, Problem Solving Skills, Quality Management, Quality of Care, Radiography, Registered Nurse (RN), Research Skills, Risk, Schedule Development, Telephone Triage, Training/Teaching, Triage Nursing, Workplace Issues, Writing Skills
LOCATION
Boston, MA
POSTED
30+ days ago
Position: RN Triage Nurse

Department: BU Charles River Practice

Schedule: Full Time

POSITION SUMMARY:

This position is located at our BU Physicians Charles River Practice - https://www.bu.edu/charlesmed/

Using telephone interaction as the mode of delivery, facilitates callers' access to appropriate level of care by assessing needs, offering clinical option, referral to health care providers, services and community resources. Promotes welllness and informed decisions by providing health information, home care advice anad prevention concepts. The telephone triage nurse must be able to assess a client's health concerns without the advantage of visual inspection or face-to-face interaction. Must rely on their communication skills, knowledge of disease processes, and normal growth and development for all age groups in order to ascertain an accurate understanding of the client's symptoms. The telephone triage nurse must have impeccable listening skills to notice the non-verbal clues the client is giving regarding pain, anxiety, fear, and level of comprehension.

ESSENTIAL RESPONSIBILITIES / DUTIES:
  • The telephone triage nurse's primary responsibility is to triage telephone calls from patient, families and community or referring office.
  • Prioritize incoming calls based on clinical acuity. Determine the severity of the caller's complaint. Direct the caller to the appropriate emergency services if necessary, recommend the suggested medical follow-up based on their assessments and established triage protocols, and provide health information
  • Using the nursing process, the triage nurse facilitates access to the health care system and/or negotiates a satisfactory resolution to the issue.
  • The triage nurse is expected to work closely with providers, nurses, and all other members of the medical center staff by demonstrating effective communication, teaching, and negotiating skills.
  • The telephone triage nurse is accountable for quality assessment, efficient managed care, and patient satisfaction in collaboration with the health care team.
  • Provides and guides patient teaching, counseling, and indicated medical recommendations while maintaining standards of professional nursing practice.
  • Schedule appointments for the primary care physician group and specialists.
  • Review and triage the lab/x-ray results received in the office and notify the medical practitioner of critical values.
  • Making follow-up calls to high-risk patients may also involve allowing the triage nurse to assess changes of status or to ensure that the patient sought the appropriate treatment.
  • Documents information provided to patients during triage in any/all applicable electronic health record systems.
  • Responsible for communicating to respective physicians any additional documentation/notes from triage event(s) that physician may need for follow-up patient care.
  • Assisting in in-office procedures and managing nursing schedule

Other related duties as required.

EDUCATION:

Graduate of an accredited school of nursing with an Associate's degree or Baccalaureate degree in nursing (BSN). BSN preferred. Candidates who do not have a BSN must be enrolled in a Baccalaureate program within 6 months of hire and must complete their BSN within 36 months of hire.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Registration and current RN licensure in the state of MA in good standing required.

Requires current basic life support (BLS) certification. Some units may require Advanced Cardiac Life support (ACLS) certification.

Additional certifications may be required for certain practice areas

EXPERIENCE:

Must have 2-5 years of Nursing Experience.

Nursing triage experience preferred.

KNOWLEDGE AND SKILLS:
  • Ability to multitask is important.
  • Basic computer proficiency inclusive of ability to access, enters, and interpret computerized data/information.
  • Effective interpersonal skills to facilitate communication with various members of the health care team, patients, and families.
  • Organizational skills to set priorities and efficiently complete assigned work.
    Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the medical center preferred.
  • Relevant clinical experience and/or specialty, certification required for certain practice areas, e.g., enterstomal therapy, epidemiology, peri-operative areas.
  • Analytical ability to solve clinical nursing issues and conduct quality improvement research utilization projects.
  • Ability to effectively delegate appropriate patient care activities.
  • Effective verbal and written communication skills appropriate to the patient populations served.
    Physical ability to meet the core job responsibilities in accordance with practice setting demands for the patient populations regularly served.
  • Ability to effectively manage stress due to critical issues related to patient care, changing organizational climate and personnel issues.

Req id: 31454

About the Company

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Boston Medical Center