Treatment Coordinator

Image Orthodontics is seeking a motivated and organized Treatment Coordinator to join our team. The ideal candidate will play a crucial role in ensuring that our patients receive the best care possible by coordinating treatment plans, managing patient communications, and facilitating a smooth journey from the initial consultation to the completion of orthodontic treatment. 

Schedule

• This is a full-time position

Benefits

• Competitive salary commensurate with experience
• Opportunity to earn bonuses based on individual and practice performance
• Opportunities for professional development and growth within the practice
• Health benefits package
• Paid time off and holiday pay
• Positive and supportive work environment

Responsibilities

• Guide patients through their dental/orthodontic journey by clearly presenting treatment options, benefits, and value in a confident, consultative manner
• Drive case acceptance by effectively communicating treatment importance and helping patients feel comfortable moving forward
• Lead financial conversations, present payment options, and help patients select plans that fit their needs
• Build strong relationships with patients from the first interaction, creating a welcoming and trust-based experience
• Manage patient scheduling to maximize productivity and support practice growth
• Respond to calls, texts, and emails with a focus on converting inquiries into scheduled appointments
• Verify insurance and simplify coverage details for patients, helping remove barriers to starting treatment
• Maintain accurate patient records and track case progress from consultation to start
• Collaborate with the clinical team to ensure a smooth and consistent patient experience
• Support internal and external marketing efforts, including follow-ups, referrals, and patient engagement initiatives

Qualifications

• Sales, customer service or consultative experience required (healthcare or dental is a plus, but not necessary)
• Confident communicator with strong persuasion, relationship-building, and closing skills
• Comfortable discussing finances and guiding customers through purchasing decisions
• Tech-savvy with the ability to quickly learn new systems (dental software experience is a bonus, not required)
• Positive, energetic team player who thrives in a goal-driven environment
• Highly coachable with a strong desire to learn and grow
• Excellent multitasking, organization, and time management skills
• Passion for helping people and delivering an outstanding customer experience
• Reliable, professional, and detail-oriented