We are looking for a friendly, organized, and motivated Treatment Coordinator to join our dental team. This position plays a key role in helping patients understand their treatment needs, insurance benefits, and financial options while creating a positive patient experience from start to finish.
The ideal candidate has strong communication skills, dental office experience, and knowledge of dental insurance verification and treatment presentation.
Responsibilities
- Present treatment plans and explain recommended dental procedures to patients
- Verify dental insurance eligibility, benefits, frequencies, limitations, and remaining maximums
- Provide accurate treatment estimates and review financial arrangements with patients
- Submit and follow up on pre-authorizations and insurance claims when needed
- Coordinate scheduling for treatment appointments
- Answer patient questions regarding insurance coverage, financing, and treatment recommendations
- Maintain accurate patient records and insurance information in practice management software
- Follow up with unscheduled treatment and outstanding balances
- Work closely with doctors and clinical staff to ensure smooth patient flow and case acceptance
- Deliver exceptional customer service and build strong patient relationships
Qualifications
- Previous dental front office or treatment coordinator experience preferred
- Knowledge of dental insurance plans, claims, and benefit breakdowns
- Familiarity with dental terminology and CDT codes
- Experience with Open Dental preferred
- Strong verbal and written communication skills
- Professional, positive, and compassionate attitude
- Multitasking and organizational abilities
- Ability to discuss finances confidently and professionally
Preferred Skills
- Experience increasing treatment acceptance
- Strong understanding of PPO insurance plans
- Ability to thrive in a fast-paced team environment
Schedule
Monday - Thursday