Lake County Oral Surgery is seeking an experienced and organized Treatment Coordinator to join their team in Gurnee, IL. TThis role is essential in ensuring a smooth and welcoming experience for patients. The ideal candidate will assist with scheduling, patient communication, and administrative tasks while providing excellent customer service. With a commitment to delivering exceptional care, the practice values a team member who can help patients feel comfortable and informed throughout their visit. If you're looking to join a supportive team that prioritizes patient care and positive outcomes, this could be a great opportunity for you!
Benefits for the Treatment Coordinator:
Health Insurance
401(k)/IRA retirement plan
PTO
Paid Holidays
CE credit reimbursement
Uniform reimbursement
Training on-site
Schedule for the Treatment Coordinator:
Monday - Friday: 8AM - 5PM
Saturday: 8AM - 1PM (1-2 a month)
Responsibilities and Requirements of the Treatment Coordinator:
At least 2 years of dental treatment coordinating experience preferred
Greet patients warmly, discuss treatment plans, and answer questions to ensure understanding.
Schedule, confirm, and follow up on appointments, optimizing patient flow and efficiency.
Present and explain financing options, handle billing, activate contracts, and manage payments.
Coordinate with the insurance team for verification, claims, and notify patients of benefits.
Follow up on missed appointments, delinquent fees, and insurance verification issues.
Assist in treatment planning, documentation, and drafting referral letters and consents.
Educate patients on oral surgery care, oral hygiene, and post-treatment instructions.
Conduct new patient welcome calls and confirm new patient appointments.
Use practice management software to maintain accurate records and treatment updates.
Collaborate with team members, participate in meetings, and support a positive work environment.
Must be detail oriented, organized, and personable with patients.