Treasury Support Specialist II - Wire Payments

First Interstate Bank

Billings, MT

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JOB DETAILS

SKILLS

Accounting, Communication Skills, Computer Mouse Hardware, Concrete, Customer Support/Service, Customer Training, Customer/Client Research, English Language, Homeland Security, Interpersonal Skills, Keyboards, Maintain Compliance, Mathematics, Microsoft Office, Multitasking, Online Banking, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Compliance, Regulatory Requirements, Social Security Administration, Spanish Language, Spreadsheets, Strategic Planning, System Operations, Systems Administration/Management, Team Player, Technical Support, Transaction Processing/Management, Treasury, Treasury Management, Writing Skills

LOCATION

Billings, MT

POSTED

1 day ago

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position may be located at our Billings, MT Great West Center or Sioux Falls, SD Downtown branch. What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Child Care Assistance Program for eligible dependent(s). Exercise reimbursement program for employees. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY The Treasury Support Specialist II provides technical and operational support, customer consultation, and customer training for the Bank's Treasury Management clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides technical and operational support to customers and branch personnel for the Bank’s Treasury products, including Online Banking, ACH/Wires, Merchant Remote Deposit, Positive Pay, and other Treasury services. Follows through on all aspects of customer support related to Treasury Management products to ensure complete and accurate resolution. Responds promptly to client inquiries regarding Treasury products, including ACH Origination, Positive Pay, and Remote Deposit processing questions. Handles internal and external customer service calls and messages received through various communication channels. Cooperates with, participates in, and supports adherence to internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, especially those specific to assigned duties. Supports the development and implementation of new Treasury products, processes, and procedures. Assists with special projects, system upgrades, and conversions. Works closely and collaboratively with Treasury personnel and branch teams to address questions related to Treasury products and transaction processing. Contributes to building and maintaining a strong team environment. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES Ability to deliver an exemplary level of customer service in a professional environment. Ability to assess customer needs and provide effective solutions. Strong computer and technical skills, including proficiency with Microsoft Office. Exceptional customer service and communication skills. Ability to work collaboratively as part of a team and multitask in a fast‑paced environment. Flexible, self‑motivated individual with strong problem‑solving abilities. Strong financial acumen and sound judgment. Excellent written and verbal communication skills, including interpersonal and presentation capabilities. Understanding of business and financial fundamentals, intermediate accounting skills, strong mathematical aptitude, and proficiency with spreadsheets. Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret instructions delivered in written, verbal, diagram, or schedule form. Demonstrated team‑oriented mindset that supports the success of First Interstate Bank’s strategic initiatives. EDUCATION AND/OR EXPERIENCE High School Diploma or General Education Degree (GED) required 1-3 years related experience, training, and/or equivalent combination of education and experience required PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Lifting - Occasionally (up to 10 lbs) Sitting - Frequently Overtime - Subject to business need Noise Level - Moderate Typical Work Hours - M-F (8-5) MST Regular and Predictable Attendance - Required **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at careers@fib.com. All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify Notice English or Spanish Right to Work Notice English or Spanish

Treasury Support Specialist II - Wire Payments

First Interstate Bank

Billings, MT

About the Company

First Interstate Bank

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