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Treasury Support Escalation Specialist

First Interstate Bank

Billings, MT

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JOB DETAILS
SALARY
$32.63–$50.61 Per Hour
SKILLS
Americans with Disabilities Act (ADA), Communication Skills, Compensation and Benefits, Computer Mouse Hardware, Conflict Resolution, Customer Satisfaction, English Language, Financial Operations, High School Diploma, Homeland Security, Identify Issues, Keyboards, Knowledge Base, Maintain Compliance, Multitasking, Physical Demands, Problem Solving Skills, Process Improvement, Regulatory Requirements, Resolve Customer Issues, Risk Management, Root Cause Analysis, Social Security Administration, Spanish Language, System Operations, System Test, Systems Administration/Management, Systems Analysis, Time Management, Treasury, User Interface/Experience (UI/UX)
LOCATION
Billings, MT
POSTED
3 days ago
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position may be located at First Interstate Bank's offices in Colorado, Idaho, Iowa, Missouri, Montana, Nebraska, Oregon, South Dakota, Washington and Wyoming. What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO. Child Care Assistance Program for eligible dependent(s). We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY The Treasury Support Escalation Specialist serves as the final escalation point for support cases, working directly with the customer and the account Treasury Officer to identify timely resolutions and mitigate risks that may impact customer satisfaction. This position is critical in delivering a high‑touch experience during moments of friction and ensuring a proactive, solution‑oriented approach to resolution across the customer journey. ESSENTIAL DUTIES AND RESPONSIBILITIES Serves as the primary escalation contact for unresolved or complex Treasury support issues. Troubleshoots and resolves advanced technical and operational problems related to Treasury services. Collaborates with Treasury Delivery, Relationship Managers, and IT teams to identify root causes and implement effective solutions. Documents resolution steps and contributes to the knowledge base and training materials for all of Treasury Solutions. Monitors escalated queues and escalates issues internally when needed. Participates in system testing, upgrades, and implementations as a subject matter expert (SME). Provides feedback to management on recurring issues and recommends process improvement opportunities. Maintains strong working relationships with internal system administrators. Ensures compliance with internal policies and regulatory requirements during issue handling. Leads customer conversations by proactively contacting customers to resolve issues. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES Advanced technical knowledge of Treasury products and how they interact with various software systems. Strong analytical, critical thinking, and problem‑solving skills. Ability to articulate solutions clearly to non‑technical users. Ability to make outbound calls to customers or potential customers and provide effective conflict resolution. Ability to communicate technical concepts in a clear and understandable way to non‑technical users. Experience with troubleshooting processes and escalation workflows. Ability to work independently and manage multiple priorities effectively. EDUCATION AND/OR EXPERIENCE High School Diploma or General Education Degree (GED) required Associate's Degree preferred 4-6 years experience in Treasury, Operations, IT, and/or conflict resolution required PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Sitting - Frequently Standing - Occasionally Noise Level - Moderate Typical Work Hours - M-F (8-5) Regular and Predictable Attendance - Required COMPENSATION & BENEFITS We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $32.63 to $50.61 per hour (in CO & WA), and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits available for this position include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Colorado and Washington only, and this role is open to candidates outside of Colorado and Washington with compensation that aligns with your location. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php.. **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at careers@fib.com. All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify Notice English or Spanish Right to Work Notice English or Spanish

About the Company

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First Interstate Bank