Travel Technician / Technologist - $2,751 per week in New York City, NY

Cynet Health

New York City, NY

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JOB DETAILS

SALARY

$2,751–$2,751

SKILLS

Acceptance Testing, Analysis Skills, Business Analysis, Cloud Computing, Consulting, Data Migration, Data Modeling, Data Quality, Frequently Asked Questions (FAQ), Gap Analysis, Help Desk, Human Resources, Human Resources Processes, Identify Issues, Knowledge Base, Large-Scale Systems, Leadership, Maintenance Services, Mentoring, Oracle, Oracle Applications, Oracle Certifications, Performance Analysis, Problem Solving Skills, Reporting Dashboards, Reporting Skills, Requirements Management, Sales/Support Engineering (SE), Service Delivery, Service Level Agreement (SLA), Technical Writing, Technical/Engineering Design, Testing, Training/Teaching

LOCATION

New York City, NY

POSTED

6 days ago

Job Title: Oracle HCM Solutions Analyst Profession: Oracle HCM Solutions Analyst Specialty: - Duration: 8 months Shift: 9:00 AM - 5:00 PM Hours per Shift: 35 Experience: Minimum 2+ years implementing Oracle HR Helpdesk or equivalent enterprise HR service delivery platforms. Certifications: Oracle HCM Cloud certifications Must-Have: - Minimum 2 full life-cycle Oracle Cloud HCM or HR service delivery implementations. - Deep expertise configuring case routing rules, SLA frameworks, and escalation workflows. - Strong understanding of the Oracle HCM data model to govern case classification accurately. - Demonstrated experience designing knowledge base content strategies for large-scale HCM system transitions. - Familiarity with legacy HR service processes to inform Helpdesk category design. Description: We are seeking a skilled Oracle HCM Solutions Consultant to join our team. In this role, you will work closely with various business units to implement and optimize Oracle HCM solutions. You will collaborate with stakeholders to understand HR processes and translate them into system requirements for Oracle HCM modules. Lead and support the configuration, customization, testing, and implementation of Oracle HCM solutions. Analyze business requirements, perform gap analysis, and propose system enhancements or improvements. Prepare reports, dashboards, and other analytical tools using Oracle HCM data. Perform user acceptance testing (UAT), document issues, and track resolutions. Assist with data migration activities, ensuring data integrity and accuracy. Develop training materials and conduct training sessions for end-users. Provide post-implementation support and troubleshoot Oracle HCM-related issues. Lead design workshops with HR operations and leadership to define HR service delivery models. Architect and configure HR Helpdesk including service request categories and case routing rules. Design routing and escalation logic reflecting the inquiry landscape. Govern the knowledge base content strategy, including employee-facing knowledge articles and FAQ design. Ensure Helpdesk case categories reflect the Oracle HCM data model. Lead test phases for HR Helpdesk functionality, coordinating with relevant teams. Develop Helpdesk performance dashboards and reporting covering case volume and SLA compliance. Govern functional and technical design documentation for HR Helpdesk. Partner with workstream leads to ensure Helpdesk case categories and knowledge content are accurate. Mentor helpdesk analysts and serve as the functional escalation point for design and configuration questions.

About the Company

Cynet Health

Cynet Health is a TJC certified MBE and one of the fastest-growing healthcare staffing firms in the US providing Health Med and Health IT staffing and consulting services to countless hospitals, SNFs, clinics, labs, CROs, health & wellness centers, pharmacies, and other medical facilities across the United States. Headquartered in Sterling, Virginia, we are a certified Minority-Owned Business Enterprise and a recognized Diversity Supplier.

COMPANY SIZE

1,000 to 1,499 employees

INDUSTRY

Healthcare Services

WEBSITE

https://cynethealth.com/